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Contacting the Hotel

Which Punta Cana hotels are on sale?
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Chester, United...
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30 posts
10 reviews
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Contacting the Hotel

Does anyone have any experience about how long it takes for the hotel to respond to emails?

Baltimore, Maryland
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13,161 posts
4 reviews
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1. Re: Contacting the Hotel

Normally a few days to a week. You can always send another email...sometime they do respond and it might end up in your spam or junk mail so you can check there also.

Happy Travels,

bb/mt

Lisbon,Portugal
Destination Expert
for Lisbon, Samana Province
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5,621 posts
202 reviews
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2. Re: Contacting the Hotel

Days to a week in most of the cases...

Chester, United...
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30 posts
10 reviews
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3. Re: Contacting the Hotel

Thanks...I'm just not used to having to wait for a response, and it doesn't help that when I try to fax from the UK, I get a 'Wireless and Cable' message saying that the service is not available? WTF is that about? haha.

Chester, United...
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59,771 posts
65 reviews
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4. Re: Contacting the Hotel

Which resort are you talking about???

They do get 100's every day

Chester, United...
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30 posts
10 reviews
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5. Re: Contacting the Hotel

Hi..it's the Ambar.

Yes I appreciate the numbers ..I'm in hotel Management so know the score...and keeping clients waiting for over three days without even acknowledging the email is not good CS...no matter what country your in.

Chester, United...
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59,771 posts
65 reviews
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6. Re: Contacting the Hotel

All such companies could do an auto-reply with timescales as an acknowledgement

London, Canada
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5,530 posts
23 reviews
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7. Re: Contacting the Hotel

Are you sure you have the right email address? I have always had a response from the Ambar the same day.......

Chester, United...
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30 posts
10 reviews
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8. Re: Contacting the Hotel

I have it as : info.ambar@bahiaprincipe.com....is that the one you use? thanks!

Lisbon,Portugal
Destination Expert
for Lisbon, Samana Province
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5,621 posts
202 reviews
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9. Re: Contacting the Hotel

baldasacoot - You need to contact the hotel for...

London, Canada
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5,530 posts
23 reviews
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10. Re: Contacting the Hotel

For a la carte reservation send to Leonardo Astacio at: gerenterrppbpamb@bahia-principe.com

For room "requests" send to Albania Batista at:

asistenteventasbppuj@bahia-principe.com