Just doing a little venting here.
I've never been one to put too much stock into trip reports but lately the general level of Secrets reports has dropped. Especially seeing it in the quality of the food and some of the service areas of the resort, such as sporadic mini bar, maid and turndown service.
Now I'm just wondering if
There's been an increase in hard too please guests to the resort (I'm hoping) thus the not so great reviews
This is the busy season and service traditionally drops off at such a time
Service has dropped off because of the impending management change at the end of the year.
I'm hoping when some of the multi-time visitors return shortly we'll get some answers.
Rant over. :)