Arrived yesterday afternoon and having a great time ! First impressions of the grounds and beautiful lobby just blew me away. And every employee I encountered yesterday has been a pleasure. My email restaurant reservations never got received, so it was a pain sitting there for a half hour getting that fixed but Tomas was fantastic getting me dinners for the week, and even escorted me to Don Pablo last night where I had the sea bass and filet Mignon, which I had no problems ordering 2 dinners as I had only a bagel all day from traveling. Excellent food and the desserts looked fabulous, they had a chocolate strawberry volcano and making fresh banana flambé but I am not much of a dessert person. Wi-Fi is great in the lobby, but I paid $50 for 7 days for Wi-Fi in the room and supposed to be for the rest of the resort too, but that's not true, it's only for the room. I ordered room service this morning for breakfast but they did forget the cups and sugar, I just used from the coffee bar in the room. The breakfast is fantastic! Fresh fruit, yogurt , breads, muffins, croissants, even chocolate eclairs. The only things that I have to complain about are there no ice machines, you can get it at the bars or have it delivered. Kinda a walk and kinda a wait, I ordered a bucket for breakfast so hopefully it will last a little bit. I never received a map or binder thing with hotel information like hours of restaurants in the room. I got some of that information through you guys on TA, so at least I had some idea. And one more complaint, my AC doesn't work so good. I made sure the balcony door was locked and all that. When I put the fan on its not so bad. Oh and also I have a room that has a connecting door on it and you can here everything next door. I did go to bed early last night after travel day, and I think they are good neighbors cause the noise was over by midnight. Anyways, pretty good start to vacation, I don't sweat the small stuff, I am just going to go to the beach all day! There was a beautiful tropical sun shower this morning, we don't get those in CT! If anybody has any questions I will be happy to answer. They did finish the waterpark at the entrance. Looks like fun for all the little and big kids !