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Catalonia Roya lBavaro for 6 of us or another property!!!

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Toms River, New...
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Catalonia Roya lBavaro for 6 of us or another property!!!

I’ve read a sufficient number of negative comments about the CataloniaRoyalBavaro, and wonder if they are typical of the hotels, typical of some of the travelers, or just "typical". I stayed at the Melina twice and had no such problems. I have traveled much on business through both Europe and se Asia-- so i know well from bad---and have expectations depending on the country where i am housed.

ALSO, It is distressing that the (alleged) general manager compliments the writers on the good "stuff", offers a token apologize for the bad stuff-- but never seems to address the problems completely completely…only a typical thanks for coming—sorry for our ineptness causing your inconvenience leading to our doing absolutely nothing about it!!!---(we hope to take your $$$ again) --such bull.

SO SHOULD WE GO (3 COUPLES) IN MARCH, OR CHANGE HOTELS????

SOME OF WHAT I READ WAS-->

• If you are looking for an inexpensive holiday where you do absolutely NOTHING...and don't expect your diet to be healthy. And don't mind a smelly room. then this is the place for you!

• The room was very musty, the bedding was damp, our clothes were damp and also had a musty odor

• the remote for the TV didn’t work and the TV itself didn’t AC did not work the first day. We complained

• Bring bug spray, you will need it.

• shower area was very dirty and in need of some maintenance, poor shower, ceiling moldy, tiles were very grubby looking and dirty.

• The air-conditioning did not work and when finally fixed it was very noisy.

• As far as the food goes we were very surprised at how they undercook there food. The omelets were runny and the bacon raw or very under cooked. I had a hamburger at an outdoor grill by the pool one day and it was red in the middle. My wife dourer a steak one night and they never asked how she wanted it cooked so it came very rare. Not to mention seeing cockroaches in the buffet area. This lobster was served raw!

• We had to call front desk every day for towels because maids always miss some: face towels or beach towels or etc., they bring pillows without pillow cases.

• Nobody speaks English; I mean AT ALL, nothing, not a letter. Waiters do not know words "bread and butter"; maids do not know words "towels". Front desk people know a few words, and that's about it. We visited a half dozen other places in Punta Cana and never had a language problem but here.

• It's suppose to be all inclusive resort and when my husband in the Italian restaurant wanted to order extra appetizer, they didn't let him (one per person),

• they make absolutely no effort to make you happy or help you. They even make the face that they doing you a favor, No smile what so ever even if you leave tip.

I just can't explain it, towels weren't changed, and people in the stores are extremely mean if you are not Spanish.

• They never have change, and I want it for tips for THEM!

• Main buffet has large selection, but taste terrible.

I would never go back there.

• My husband ordered room service - hamburger because we read reviews that it was good. The burger was disgusting and wrapped in plastic. It looked like someone stepped on it. We didn't eat it.

• The bed was basically a box spring with a sheet on top, the shower looked like it had not been updated since 1970 nor had been cleaned in a while. BED SHEETS WERE DAMP every night... There were plenty of mosquitos in the room (got so many bites).

• HORRIBLE OVERWHELMING smell of MUSTY MOLD as you walks into your room, but don't bother to mention it? Everything is "damp" which is what causes the mold. I've been here 2 days and due to allergies I can barely breathe in the morning. The pillows are all lumpy and old, smell terrible.

• GOT FOOD POISONING at the restaurant from the pork ribs. The last three days of the vacation were a waste because my husband and i COULD NOT leave the room how SICK we were. Also found a bug in my food.

• If you are looking for an inexpensive holiday where you do absolutely NOTHING...and don't expect your diet to be healthy. And don't mind a smelly room. then this is the place for you!

• The room was very musty, the bedding was damp, our clothes were damp and also had a musty odor and I have had to wash everything on our return.

• The remote for the TV didn’t work and the TV itself didn’t AC did not work the first day. we complained

• Bring bug spray, you will need it.

• Shower area was very dirty and in need of some maintenance, poor shower, ceiling moldy, tiles were very grubby looking and dirty.

• The air-conditioning did not work and when finally fixed it was very noisy.

• As far as the food goes we were very surprised at how they undercook there food. The omelets were runny and the bacon raw or very under cooked. I had a hamburger at an outdoor grill by the pool one day and it was red in the middle. My wife ordered a steak one night and they never asked how she wanted it cooked so it came very rare. Not to mention seeing cockroaches in the buffet area. This lobster was served raw!

• We had to call front desk every day for towels because maids always miss some: face towels or beach towels or etc., they bring pillows without pillow cases.

• Nobody speaks English; I mean AT ALL, nothing, not a letter. Waiters do not know words "bread and butter"; maids do not know words "towels". Front desk people know a few words, and that's about it. We visited a half dozen other places in Punta Cana and never had a language problem but here.

• . It's suppose to be all inclusive resort and when my husband in the Italian restaurant wanted to order extra appetizer, they didn't let him (one per person),

• They make absolutely no effort to make you happy or help you. They even make the face that they doing you a favor, No smile what so ever even if you leave tip.

I just can't explain it, towels weren't changed, and people in the stores are extremely mean if you are not Spanish.

• They never have change, and I want it for tips for THEM!

• Main buffet has large selection, but taste terrible.

I would never go back there.

• My husband ordered room service - hamburger because we read reviews that it was good. The burger was disgusting and wrapped in plastic. It looked like someone stepped on it. We didn't eat it.

• The bed was basically a box spring with a sheet on top, the shower looked like it had not been updated since 1970 nor had been cleaned in a while. BED SHEETS WERE DAMP every night... There were plenty of mosquitos in the room (got so many bites).

• HORRIBLE OVERWHELMING smells of MUSTY MOLD as you walk into your room, but don't bother to mention it? Everything is "damp" which is what causes the mold. I've been here 2 days and due to allergies I can barely breathe in the morning. The pillows are all lumpy and old, smell terrible.

• GOT FOOD POISONING at the restaurant from the pork ribs. The last three days of the vacation were a waste because my husband and i COULD NOT leave the room how SICK we were. Also found a bug in my food.

Toronto, Canada
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9,090 posts
28 reviews
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1. Re: Catalonia Roya lBavaro for 6 of us or another property!!!

To put things in perspective:

5% rate this property Poor or Terrible. 84% rate Very Good or Excellent. Not saying perhaps some folks have had a few problems but it isn't the majority.

Never had a severe language problem though all staff don't speak perfect English.

Tip money. Bring lots of singles. Why would you show up at a foreign hotel expecting them to make small change in your currency?

Bug spray. Of course bring some. You're going to a tropical island where bugs may or may not be a problem. It's weather dependant. Ma nature.

Yes room service burgers and fries arrive wrapped in plastic. It keeps them warm and stops flies from landing on them. The person didn't even try to eat the burger. utter nonsense.

It goes on and on.

I'm going to a luxury resort in Samana this fall, Cayo Leventado. It's rated #1 yet unbelievably there are those who rated it terrible. They must be very sad people. They exist everywhere. Try reading the negative reviews for any of the hotels. I just read a few from Ambar, Excellence and Majestic Elegance. I suggest you do as well for an eyeful. So which hotel would you like to change to?

coboconk
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63 posts
2 reviews
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2. Re: Catalonia Roya lBavaro for 6 of us or another property!!!

we have been to the bavaro side of the resort and are heading back for the 2nd time this Feb. we enjoyed our first visit and didn't have any of the problems on your list. We found the food (especailly the ala-cartes) better than the Bhai in Rio San Jaun or the Sirenis in Mexico. The staff never gave us a problem, in fact a 50 peso tip at the pool meant we never had to leave our loungers all day. People will complain for the simplest thing because they feel entitled . Most are nit-pickers on ego trips.

Townsend, MA
Destination Expert
for Curacao
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1,863 posts
118 reviews
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3. Re: Catalonia Roya lBavaro for 6 of us or another property!!!

We stayed at the Catalonia Royal a year ago. It really is a solid

3+ star resort.

Positives - rooms bigger than average for an island resort.

Short trip to the airport.

We actually found our food overcooked most of the time - medium rare for a steak was a foreign concept LOL

The Japanese was OK - typical teppanyaki food.

Calm ocean - though too calm - no need for snorkel fins since it really isn't deep enough to snorkel. More like a walk with the fish :)

Great juice bar on the beach. Crepes pretty good.

Mojitos were great.

Great california rolls at SeaBlue

Negatives - bedding always felt damp.

Soaking tub, not a jaccuzzi - no jets. Not enough hot water to fill it anyway.

Never enough towels. Room towels and sheets would disappear and at 7PM still not back.

Food at steak and mexican inedible. Lobster at SeaBlue tough.

We had buffet at Bavaro side and ate the hot donuts - stay away from the rolls, small fleas in them.

Casino - small, dark, smoky with almost half of the machines inoperable.

Nothing to do in the evenings. Well, yes, there is a sad show at the Bavaro and some live music a couple of nights in the smoky bar at the Royal side.

Dont go with huge expectations and you won't be disappoointed. I did not do enough due diligence and believed the reports listing everything as "amazing". Shame on me.

Toronto, Canada
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9,090 posts
28 reviews
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4. Re: Catalonia Roya lBavaro for 6 of us or another property!!!

Just so you know and a reason for up to date info, the royal lobby bar has been non smoking for a year.

Toms River, New...
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182 posts
25 reviews
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5. Re: Catalonia Roya lBavaro for 6 of us or another property!!!

to you all...thank you for taking the time to red a very lengthy "letter"...and thank you for taking the time to reply with care and diligence.

Toms River, New...
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182 posts
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6. Re: Catalonia Roya lBavaro for 6 of us or another property!!!

I wonder if I should email the hotel .manager and customer, before i leave USA and express my concerns. ya think they will take care to give me a decent roo.m.

what IS funny is that my last name is identical to one of the MLP and comes from DR. i am always asked if we are related. my reply is typically---if we were i would arrive in a stretch lemo...not a cattle bus"...LOL

..

London UK
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2,448 posts
8 reviews
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7. Re: Catalonia Roya lBavaro for 6 of us or another property!!!

We had 3 weeks there in December and had none of those problems except the odd Bug Bite but you will get those anywhere you go in the Tropics.

Very chilled out holiday, but probably not for a young crowd though - we would definitely return too.

snooks

London UK
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8. Re: Catalonia Roya lBavaro for 6 of us or another property!!!

marg - I've met a few people who have been to Cayo Levantado and they can't say enough good things about it - I'm sure you will enjoy it. :-))

We intend to go there when they resume flights to Samana from the UK sometime in the future.

snooks

Toronto, Canada
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9,090 posts
28 reviews
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9. Re: Catalonia Roya lBavaro for 6 of us or another property!!!

Snooky, I heard flights resume this summer!!!

Toronto,ON
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12 reviews
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10. Re: Catalonia Roya lBavaro for 6 of us or another property!!!

Williamz, are you the same Will625 or something similar that boasted about your last and getting an upgrade with the slip of a few bucks??? It seems like you may be angling for that upgrade again.