Just thought I'd share my experience so that other travellers are aware of varying levels of customer service.
I posted this earlier today under another post regarding Gobecon:
"I'm feeling a little disappointed. I booked and pre-paid my private transfer with Gobecon to Uvero Alto based price of $59.99. At the time of booking I discovered that there is tax added to the price but continued with the booking based on positive reviews. Now the price has dropped almost 10% to $54.99. I sent a message to Gobecon but they tell me it is a special starting today and prepaid transfer doesn't get a discount!?!?
It is my understanding that the cancellation policy is 24 hrs. I'm arriving Friday...
Their e-mail response was:
"You are absolutely correct, our cancelation policy allows you to cancel the service up to 24 hours prior to arrival and receive a full refund.
However, when you purchase an item and later it goes on sale, do you go back to the store and ask for a refund?
Kindly let us know if you would like to retain the service."
I had contemplated cancelling and re-booking at the new price. In the end I felt that Gobecon didn't really care about my business. If they did, I'm sure we could have worked something out, even if it was a reduction in the price of our Presidentes...
And btw, I do in fact go back to stores when I see something I've purchased go on sale within the return date...without exception, the price difference has been honoured.
Not sure whether I'll re-book something, or take a taxi. It's all good though, 2 days from now I'll be in Punta Cana :-)