We are 5 days into our trip and 6 more to go. Beautiful resort. Food has been very good and liquor selection is better than expected (Smirnoff, Stoli,, Crown Royal etc.) The vibe is a little quieter than expected and yet people participate pretty well in activities. Communication is definitely more difficult than Excellence Riviera Cancun. Which makes it hard to deem the service as "great" but they certainly are helpful is they understands you. Our transport wasn't arranged despite 3 follow-ups. I reconfirmed face to face for our friends and lucky I did because they had no record of it when I did.
Any last minute questions before your trip? I'll try to answer if I don't get distracted by the fun and beauty.