Arrived back home yesterday after 2 lovely weeks at Grand Palladium Punta Cana and a lovely time we had. Read many negative reviews before we left but we had been there 5 years before and really didn't think it could be as bad as reported. Happy to say in our case we have nothing but good things to say and would have no hesitation in recommending this resort to family and friends.
Many improvements have been made since our last trip. We booked a promotional room with First Choice and yes we were allocated the older and un renovated rooms but we had no problem with this at all. Yes it's dated but the rooms were large, bright and spotless. Extremely comfy large bed, plenty clean towels every day with the obligatory towel art. The food was excellent and we had no trouble getting into the a la carte restaurants. We ate in the Steak house, Italian, Brazilian, Bamboo (favourite), Japanese, Mexican (bit disappointed as a bit bland for my taste) and lunch and dinner buffets and also the beach snack bar. Find it hard to believe with all the options available that people can still complain. Service round the pools was very good with staff on hand to provide drinks.
The grounds are immaculate and gardeners are working all the time to keep them that way.
I understand this is low season and therefore not as busy and appreciate that during high season things might be different but it's my impression that the management and staff of Grand Palladium do everything in their power to ensure you have a wonderful holiday.
It might be 5 years before we are back again but that is only because there are so many other places still to visit but if you are thinking of visiting DR I say go and stay at Grand Palladium, you will love it.