Hola! Arrive here yesterday after a last minute switch from Excellence Playa Mujeres in Cancun due to the iffy forecast there! (Looks like it's okay right now tho but we had booked a two story terrace private pool room and we didn't want to take the chance of not being able to use it...)
Loving it! The hotel shows it's age a bit and the check in process was painfully slow but done be put off by that. The feel is very tropical and upscale and the service has been the best we have ever encountered so far.
After one quick visit from our butler Henry,all of our request and preference were taken care of! This included but was limited to: mini bar stocking, wine and champagne in room, dinner reservations and having our balcony light disabled. (We hate sitting out at night on balconies that are automatically lit...)
We have had turn down service twice last night and the room service we preordered for breakfast has just arrived at our door -right on time!
AMAZING! What more could you ask for? Beautiful beach and facilities, delicious food and outstanding service and sunshine to? We are loving it!