I enjoy reading reviews, good or bad because some are entertaining, others are very informative.
I read countless reviews on the Palladium and the dominican republic and got great tips and suggestions. When it was time to leave I had the info I needed and most importantly the right attitude.
When we arrived to check in we had to wait and we hot, tired and hungry but we instantly changed our attitudes and told my hubby lets go get a drink, relax and cool off. It will all come together. It's our vacation and we are in the DR. It all worked out. Other issues popped up throughout the week but we kept it moving, approached management with the right attitude and got great results.
But what I've come realize since my most recent trip is that although people are very much entitled to their opinions good or bad, when much time is spent on critique of every single aspect of a resort, hotel, cruise ships, etc how much time is actually spent enjoying your vacation?.
Maybe that's why many people are dissatisfied with their vacations. I can certainly understand waiting hrs to check in, long waits at restaurants and bad customer service. Those things could definitely qualify as deal breakers but when it gets extremely picky, there in lies the problem. Your vacation is ruined, by you.
Tripadvisor is one of the greatest resources to planning a successful trip. I haven't been steered wrong yet and I've been reading reviews and planning my trip using this site for many years. But I have also learned that my attitude towards anything will determine the best or worst outcome.