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Just back from CSA

Jacksonville...
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143 posts
93 reviews
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Just back from CSA

Here's my review--should be up in a few days.

Us: We are in our early 30’s. Fifth time at CSA; sixth to Jamaica.

Airport: We did Club Mobay Arrival and Departure service. Arrival SO WORTH IT on 4/20. Saved a 2 ½ hour immigration line and 20 minute customs line. We did have to wait about 15 minutes for our luggage, but it definitely still saved time. Waited about 10 minutes in the Couples lounge and headed out. On the way out, the Mobay line did not save any time, but the we had lunch and several drinks in the lounge that made it worth the price.

Check In/Check Out: Our pre check in info was there. It still takes a while to check in and check out. Management should really look at streamlining this system. I’m really not sure what takes so long. We were there right at 4:00pm and our room was ready. Our romance rewards was all correct and in our check in packet. I did express check out the night before. I did get a towel receipt, although I don’t think you have to have it anymore. No one really could tell us yes or no. She asked me before adding the $5 ISSA donation to our room charge. I’m still not sure why they issue a certificate for you room credits and then manually subtract it charge by charge. In a cashless resort, couldn’t they just add it to your account?

Romance Rewards: We chose champagne for our gift; it is an upgraded version over what is available in the mini bar. We did not use our massage gift certificate, as my husband does not like it. We did attend the repeater’s dinner—which was ok. Good food, but they usually have nicer wines here and they did not this time. This takes a while, and we probably won’t do it next time. We had $200 in credits which we used for some photos, two bottles of upgraded wines at Feather’s, and souvenirs. These credits are really a nice thank you and we appreciate them!

Room: We prefer a beach or ocean verandah, but garden verandah was all that was available when we booked. We were in building one, the last room towards the road on the second floor. The room itself had a nice set up—large closet with plenty of shelves, more shelves under the TV, and a reading light above the bed. The room was clean. The bathroom was remodeled with a giant walk in shower which we loved. Road noise was very noticeable. Inside, we could hear it some, but it didn’t bother us or prevent us from sleeping. On the balcony, it was all you heard. And our balcony faced the road. Boo. There is no big bins of ice available like in the newer section, but the housekeeper gives you ice. If you put your ice bin in the fridge, it will last much longer. The wifi was horrible here. No signal inside at all. Very slow/weak signal on the balcony. Positive of this location—we were steps from the Martini Bar! We had no issues with electricity or hot water. Water pressure was very good. Housekeeping was good; I still wish they would come at about the same time every day so can plan around them. Mini bar service was good; no issues. We had a leaking AC unit when we arrived. Called maintenance and they came within 10 minutes and fixed it no problems. Later in the week, our fire alarm battery was dying, called and they came and replaced it.

Food: We were very happy with the food overall. Ate breakfast at the Palms almost every morning; one day at Patios. We alternated Patios with the Palms for lunch. Both were very good. No issues with drink service at any restaurant. We were disappointed with the Beach party. They did it inside even though there was no sign of rain and it seemed the amount/choices of food had been greatly reduced. We found a good variety of food all week. We ate at Feathers twice, once on each menu and it was delicious as always. We ate at the grill for snacks; we did notice the grill was closed during dinner. Since the hours of the restaurants vary with the seasons, I think they should publish a flyer and place it in your check in packet with the hours for the week. This would help prevent confusion as the book in the room is not correct.

Drinks/Bars: At the Aura lounge, Feathers, and the Martini bar there was plenty of top shelf liquor (we had Goose and Glenlevit). The regular bars had plenty of Stoli, Absolute, Johnny Walker Black, Crown, and Appleton rum (and more but that’s we drank). The wine was from Chile and decent. Good service at the bars we visited.

Activities: So we did nothing…It was a green flag all week and we saw plenty of people skiing, paddle boarding, on hobie cats, etc. We went to the piano bar and aura dance club one night and it was crowded and fun. We did appreciate the photographers and bought several photos with our room credits.

Staff: Everyone was friendly and helpful. Service was pretty fast all around, no real “island time” experiences so to speak of this trip. Be aware things open 10-15 minutes after they are supposed to open. Grounds seemed well kept. The beach and sidewalk were swept daily. No issues with staff; no attitudes.

Beach/Pools: The beach was awesome, as always and the reason we keep going to Negril. There were a ton of chairs available even later in the day and shade was not an issue. There was a decent amount of chair saving going on, but for the most part people were in those chairs. We don’t play that game; it is our vacation. Once we had to walk a little bit and find two chairs and drag them to our desired spot. Every other time we had no issues. We got to beach between 10-10:30 every day. The pool bar pool was pretty crowded; it was tough to get a chair here. We discovered the main pool this trip and loved it. It was quiet, there is a concrete bench in the pool to sit on and several trees that shade the pool in spots. The pool bar had a louder crowd…not our thing.

Overall we had an excellent trip and will definitely be back! I think we will try to stick with our ocean or beachfront rooms in the future; too much variation in location in the garden category.

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1. Re: Just back from CSA

amandalee

Nice unbiased review, glad overall you enjoyed your stay. Yes, as you know BF & OV fill up quickly, so you need to book early if you have your heart set on them. BF & OV are our favorites but have also been placed in a nice gardenview on a couple of occasions.

Looking forward to our yearly pilgrimage in July!

Jacksonville...
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143 posts
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2. Re: Just back from CSA

Yes we usually book early, but found such a good deal on airline tickets we couldn't resist. Our first time we stayed on the newer side in a garden and had a great view of the ocean. There are plenty of great garden rooms, but there is the "risk" you could get a not so great one location wise. It certainly did not ruin our stay whatsoever. I know I could have requested to move, but it wasn't that important.

Milltown, New Jersey
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3. Re: Just back from CSA

If immigration/customs take 3 hours, how does that affect the bus that transports you. Do the people that get the VIP still wait the 3 hours. That is the longest immigration/customs procedure I have ever heard of. So if our plane lands at 3ish, we can't expect to be to CN until around 7PM?

Jacksonville...
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143 posts
93 reviews
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4. Re: Just back from CSA

This was our sixth trip and we have NEVER seen it like this. The guy escorting us hinted it may have somehthing to do with the date (4/20). The longest we've waited before in high season was about 1 1/2 in immigration and customs is usally no wait. We left on a bus with people whose flights had gotten in earlier than ours. So you don't have to wait for the others to get through.

5. Re: Just back from CSA

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