I have read many of the reviews of the different Spanish chains in Jamaica and the comments about rude staff are common. I was reading the reviews of a particular hotel (on the point )and for each negative review, the gm would address the person writing the review, throwing punch lines , but not addressing the issues. One would think, wow If the G.m of the hotel responds to his guests concerns in such a rude manner, I cannot imagine the rest of the staff.
I would like to highlight some of the issues at play. The management and even many of the line staff of that resort and all of the Spanish hotels are not Jamaican. Do not allow your bad experiences with these Spanish people ruin your impression of Jamaica and the Jamaica people.
We have the same issues with these people. They treat locals with disdain and disrespect. They pay workers well below the industry standards; many of the Spanish resorts often do not pay their staff on time, there is one in Runaway Bay which pays employees up to two months late.
The spanish hotels do not want to provide employee benefits to the Jamaicans and they also want to get around paying the minimum wage . They do this by hiring trained and experienced, hospitality professionals. They hire these people as “trainees”. The “trainees” that get paid a stipend are lucky, most rely on tips. There are some “trainees” whom are “training” in these hotels for four years and more and are made regular employee, its cheaper for the spanish chains.The trainees can be dismissed at any time and are entitled to nothing. hen there are the many reports of sexual exploitation of local staff, unfair dismals etc. These resorts are usually very large, usually over 500 rooms, so the work load is tremendous. In addition, employees work six days weekly, and some persons 12 hour shifts.
The Ministry of labour in Jamaica should investigate the treatment of Jamaican workers and revise how work permits are granted. Currently, foreigners only need a job offer from a local employer and permits are almost always granted. The unemployment rate is 15% in Jamaica, yet in these Spanish hotels can bring in hundreds of people from the Dom.Rep , Mexico and Spain to do even unskilled jobs mow the lawn, housekeeping etc.
Some of these issues contribute to the low morale and lower service levels in those resorts.Edited: 05 June 2011, 10:28