The last two weeks has been nothing but a headache dealing with the wedding co-ordinator for Sandals. I am starting to see why people have such a horrible time. How am I supposed to expect good experiences from the staff if I can't get it from this lady?
First I emailed her back in December after advice from this site. She completely ignored my question about photo prices. Then 4 weeks ago she contact my travel agent instead of me to remind us to order our pics before we leave next week. In that email she included the packages that I kindly asked for in December. When I go to order the pictures she promptly tells me she sent the wrong list. The list of packages are offered after April 15th. She then tells me that I should have known cause she contacted my agent. Mind you I have contacted her 5 times in email prior to this. She has my info to get in touch with me directly. While this is going on we find out that Sandals is no longer offering the luggage. I don't care about the luggage. But it angers me to find out others on this forum booked their trip after mine and are leaving after us and they got the luggage set. Does this lady even apologize! No..I have my travel agents digging into their expenses to offer other travel bags for free. BTW this is an agent that Sandals referred me to as their specialist in the area.
Today I contacted the co-ordinator and travel agent asking if Sandals can offer some kind of deal on negatives since the 8x10 that we want is not offered yet and we didn't get the luggage. What does the lady respond with? Names of 3 expensive packages without details explaining I have to pay 1000 more to get the negatives since they are not offered any other way.
Has anyone else ever experienced this kind of treatment?
If we weren't planning our wedding I would suffer the lost and cancel this whole trip.