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Amazing Treatment thus far

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Philadelphia
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66 posts
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Amazing Treatment thus far

The last two weeks has been nothing but a headache dealing with the wedding co-ordinator for Sandals. I am starting to see why people have such a horrible time. How am I supposed to expect good experiences from the staff if I can't get it from this lady?

First I emailed her back in December after advice from this site. She completely ignored my question about photo prices. Then 4 weeks ago she contact my travel agent instead of me to remind us to order our pics before we leave next week. In that email she included the packages that I kindly asked for in December. When I go to order the pictures she promptly tells me she sent the wrong list. The list of packages are offered after April 15th. She then tells me that I should have known cause she contacted my agent. Mind you I have contacted her 5 times in email prior to this. She has my info to get in touch with me directly. While this is going on we find out that Sandals is no longer offering the luggage. I don't care about the luggage. But it angers me to find out others on this forum booked their trip after mine and are leaving after us and they got the luggage set. Does this lady even apologize! No..I have my travel agents digging into their expenses to offer other travel bags for free. BTW this is an agent that Sandals referred me to as their specialist in the area.

Today I contacted the co-ordinator and travel agent asking if Sandals can offer some kind of deal on negatives since the 8x10 that we want is not offered yet and we didn't get the luggage. What does the lady respond with? Names of 3 expensive packages without details explaining I have to pay 1000 more to get the negatives since they are not offered any other way.

Has anyone else ever experienced this kind of treatment?

If we weren't planning our wedding I would suffer the lost and cancel this whole trip.

Marshfield...
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73 posts
2 reviews
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1. Re: Amazing Treatment thus far

Crazyforinfo, I am dealing with a wedding coordinator for Beaches Boscobel, & I have emailed her 3X with no response at all! We have been trying to add on a few different packages, I guess they just don't care if we want to spend more $$. I just don't know what to do, we are arriving 4/15, so I don't know what to expect.

If I get any info or find a trick to get my coordinator to respond I will let you know!

Good Luck to you & congratulations. Have a wonderful trip no matter what!!

Philadelphia
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66 posts
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2. Re: Amazing Treatment thus far

LovetheArubaSun!,

Thank You! Congrats to you also. Good Luck

portsmouth/nh and...
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1,033 posts
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3. Re: Amazing Treatment thus far

Having just spent 2 weeks in detail planning out a June wedding for guests (who then cancelled since their prime guests had travel probs), the ONLY way to get things done on island is to PHONE. Jamaica is not e-mail centric and there are often times dial-up and other high-speed lines/satellite/phones,etc. go down. When working with a co-ordinator, a offsite real wedding co-ordinator on island or a worker at a resort (there's a big difference), try to get her

cell phone number (her personal one) as well as a direct line past the various desks and extensions to her work office. Unless you're buying a stoosh Preston Bailey hang-the-expense package, your priorities are not necessarily those at the resort.It takes quadruple the time to arrange anything on island in person than in the States. Via e-mail, it often just disappears into e-mail

ether -- and rarely jells together.

portsmouth/nh and...
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4. Re: Amazing Treatment thus far

P.S. Like anywhere, no matter how frustrated

you get with the pace or no-pace of progression of things on island, try to remember 2 important rules about Jamaica:

1) NOTHING goes according to schedule; and

trying to plan a detailed, tight schedule like you would in the States will fail, often miserably.

2) Honey always works better than vinegar.

Philadelphia
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66 posts
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5. Re: Amazing Treatment thus far

Actually this woman is in Florida not Jamaica.

And I think 3 months of trying to contact her is more than ample time to make arrangements. Lord knows I have been patient enough with her. Did I mention that when I went to my travel agent since for something Sharon didn't reply to for a month, Sharon was contacted by the travel agent. Sharon then sent 3 copies of each email (except the one I was questioning) to me and the travel agent. What is the point of repeatedly forwarding an email 3 times!

All we want is pictures. No tight schedule & no fancy plans.

6. Re: Amazing Treatment thus far

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UK
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463 posts
16 reviews
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7. Re: Amazing Treatment thus far

Crazyforinfo..

Our friend was married in SGOR recently, she made no pre arrangements, the wedding planners on site were fabulous, and she made a deal with the photographers at the actual time and probably did better than she would have done had she pre booked.

I dont think you'd have any problems at the resort, I am sure they will pull all stops out to assist you once you get there.

The photographers want to make $$$$ so they will be more than willing to assist.

I have a few wedding pictures here of my friends wedding taken by sandals photographer if you want to give me email address I can send them to you to let you see quality.

UK
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463 posts
16 reviews
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8. Re: Amazing Treatment thus far

Sorry..PS!!

She got a cd with every photo the guy took for $200 as well as her main pictures.

Philadelphia
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66 posts
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9. Re: Amazing Treatment thus far

Sunscot,

Thank you so much for the information.

Well we finally found out that we no longer have to deal with Sharon and that we never had to pre-pay for any pictures. The supervisor also said 5 other couples have called to complain about the same issue. This lady also said she will be our contact until we leave from now on. She did mention that the contact in Jamaica has been sending numerous packages to their office & that is where the confusion came from. She said that even though the negatives (aka burned cd) are not offered they really are. We just have to ask when we get down there.

Sunscot you can email me (or anyone else) at mbella77@earthlink.net

ps I just picked up my wedding dress tonight. Jamaica here we come.