Rented from Hertz Henry's Car Rentals and upon return they said that I had added "scratches" to the car-which I didn't. They said, probably no damage fee, but they would have to talk to manager. Ten days later they send me an email saying they are charging me 460 euros on my AMEX in the next 24 hours. Now I'm having to file all of the paperwork so I don't have to pay. I DID NOTHING to this car, it already had DOZENS of dents and scratches. If I went back to this agency I'd take video of the car before I took possession of it. They obviously have ideas on how to add to their bottom line.