Not at all impressed with Harlequin, poor customer service and they take too long to call you back.
After many weeks of frustration, waiting for Harlequin to call me back about confirming availability etc for next March/ April have decided not to go ahead with booking a trip out there. Major reason - they keep changing the price and it keeps going up. We were originally told a price for 2 weeks which was a great offer but we could not book it straight away due to getting sign off from work etc. We now find out the price has gone up as their original allocation of seats with Virgin has been used up - had we been told that in the beginning we would have hurried up and booked at the price quoted.
This together with the many reviews on Tripadvisor from first time users with no track record has left me rather unconvinced by the whole affair.