Long story short... I won a 7 night free stay at Villa Del Mar last year. Since we had just returned in October and with the holidays approaching, we just could not get back until the spring. I knew my chances of losing the free trip was inevitable because it was for the month of December, however, thought I would take my chances and inquire. Sure enough, the trip had expired. Oh well, we will try and stay at VDM anyway, at some point, since it has been on my radar for awhile.
Sunday afternoon, Alan Lawley, Director of Operations and Development at Villa Del Mar, called me at home to resolve our situation by offering a very nice discount on a suite. Our conversation led to the lost free trip. Business is business and I was in no way bitter about losing the free trip.
Alan Lawley just called me at home this morning and told my that he will reinstate the 7 night free trip! We plan on going to VDM in May and look forward to staying there. Great communication, people skills and service already!