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Warning-"Palm Grove Villas" a horrible experience!

Atlanta, Georgia
Level Contributor
93 posts
48 reviews
Warning-"Palm Grove Villas" a horrible experience!

Pix say a thousand words:

Look out for two properties on Grand Turk, marketed by the owner as "Palm Grove Villas". All locals, including Tourism Board reps, know these as "the brown houses", having been trashed by hurricane Ike in 2008 and sleezing in the sun ever since! Owner markets these via VRBO and web site featuring pre-hurricane photos and descriptions! Compare: OUR photos s1051.photobucket.com/albums/s435/lsmith17s/

to HIS photos and descriptions (below): http://www.vrbo.com/310849#comments

http://www.grandturkpropertys.com/

Our brief tale: Our systems went on alert when we arrived at the airport on GT and were left high and dry, with no ride. This after I had called the "property manager" two days previously to remind him of our flight arrival day and time. A Salt Cay resident on the same flight kindly came to our rescue, using a cell phone to ring the "property manager", who was awakened and professed he had "forgotten all about it."

An hour later the "property manager" showed up in a pickup truck. Two of us squeezed into the cab with the driver for the ride to the "villa".

As we drove up to the property, we looked at each other with increasing alarm. From the outside, the view of the weathered exterior of the "villa" and the large, rusted container/dumpster out front were not encouraging. The Tom Sawyer fence with a rusty screw that tagged our backpacks as we squeezed through the broken gate and the view from the deck of the piles of badly weathered lumber and debris that once was the pool area, added to our dismay.

Once inside, we noticed little touches like jalousie panes that wouldn't close (by hand even!), shuttered windows lacking any screens, chairs with uniformly blown-out seats, a torn and sagging leather couch that had seen better days, and AC units that blew no cold air but roared and clanked, leaving us in no doubt as to sleepless nights with mosquitos nipping. Further inconveniences awaited, with no water supply to the house (the PM was working on that one), and no linens on the stained beds in damp bedrooms strongly smelling of mildew. A couple of frayed, tattered sheets and a towel were all we could locate, tossed haphazardly on a bedroom closet shelf.

Our dismay turned to concern as we noticed hazards such as exposed wiring, splintered deck boards jutting up in several places, and a staircase step edge waiting to tear a bare foot or toe.

Our overall impression was of a neglected property badly in need of repair; the peeling paint and weathered, water-logged and splintered wood of the exterior, added to the broken fixtures, worn-out furniture, and musty, mildewed interior simply left us in a state of shock and disbelief.

For this, we had paid over $1k US well in advance of our arrival. In spite of the potential loss of that money, we decided to move immediately to another, reputable property. Our year of savings and careful planning for a vacation on Grand Turk turned into an expensive mistake. Clearly, we were misled, which was confirmed as we spoke with a rep at the Tourism Board office on Front Street and resort/guesthouse owners, taxi drivers, and others we met throughout the week, including the lawyer whose services we secured to attempt to recoup some of our losses. We hope forum readers will look upon our example as a warning!

Lakeville...
Level Contributor
2,586 posts
39 reviews
1. Re: Warning-"Palm Grove Villas" a horrible experience!

Holy Smokes..those pictures are starkly different.

Im surprised that traveller reports from April are soo different...all glowing

sorry for your vacation

Kim

Harrisburg, PA
Level Contributor
98 posts
37 reviews
2. Re: Warning-"Palm Grove Villas" a horrible experience!

Ewww. I would've been so disappointed! I hope the Provo villa I'm renting in July won't disappoint me. I wish you luck in your legal endeavor.

Atlanta, Georgia
Level Contributor
11,403 posts
3. Re: Warning-"Palm Grove Villas" a horrible experience!

That's a shame. We've had wonderful experiences renting directly from owners, and a couple of bad ones. In one case, they bragged that the house had been featured in Coastal Living Magazine, but it turned out that was ten years ago, and nothing had been updated since. Of course, the pictures and article text were all from 1991.

It's a shame when people feel the need to misrepresent rental properties -- it makes the vast majority of good owners look bad.

Horley, United...
Level Contributor
432 posts
195 reviews
4. Re: Warning-"Palm Grove Villas" a horrible experience!

I assume you have brought this to the attention of VRBO ??

5. Re: Warning-"Palm Grove Villas" a horrible experience!

-:- Message from TripAdvisor staff -:-

This post was determined to be inappropriate by the TripAdvisor community and has been removed.

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Removed on: 17 May 2012, 20:05
Providenciales
Level Contributor
5,515 posts
9 reviews
6. Re: Warning-"Palm Grove Villas" a horrible experience!

I am pretty sure u are protected by vrbo. U have pictures to prove that what u saw and paid for is not what u got.

Providenciales
Level Contributor
5,515 posts
9 reviews
7. Re: Warning-"Palm Grove Villas" a horrible experience!

sorry about the duplicate, new iphone so dont know how i did that, so will probably do it again.

Frisco, Texas
Level Contributor
1,749 posts
8. Re: Warning-"Palm Grove Villas" a horrible experience!

"It's a shame when people feel the need to misrepresent rental properties -- it makes the vast majority of good owners look bad."

So true Desi..... :(

Flahomegirl, so sorry this happened to you. We would have not been happy either! It sounds like you've taken the proper steps thus far.....and fingers crossed that you get a fair resolution.

Agree with others that VRBO should be notified of this (whether you booked with them or not) & I'd post your feedback on the VRBO listing for this property too as well as on any other rental website listings that this property may be advertised on, like Flipkey or Homeaway (if you're able to do so). Others who may be considering this property should be aware of your recent experience. JMO.

Thanks for sharing.

Edited: 17 May 2012, 20:30
Frisco, Texas
Level Contributor
1,749 posts
9. Re: Warning-"Palm Grove Villas" a horrible experience!

Sorry meant to type:

"Agree with others that VRBO should be notified of this (whether you booked **because of the VRBO listing or thru the VRBO website** or not)"

10. Re: Warning-"Palm Grove Villas" a horrible experience!

-:- Message from TripAdvisor staff -:-

This post was determined to be inappropriate by the TripAdvisor community and has been removed.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

Our staff may also remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. Thanks for being a part of the TripAdvisor travel community!

Removed on: 17 May 2012, 21:05
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