Our family had the misfortune of renting a jeep on our recent vacation to St John from L&LJeep rental . The vehicle that we originally received started to make an awful grinding noise on a trip we made from Cruz Bay to Coral Bay. We pulled over and immediately called the number for the office. We asked what we should do and were told that we should drive the car back to Cruz Bay so that it coud be looked at. We tried to explain our concern regarding our safety due to not knowing what was causing the noise and driving on a hilly,curvy road. We inquired about a tow truck or having somebody meet us rather then driving it back. We were rudely told that we should drive it back since the vehicle did not have the noise when it was given to us. We asked again for somebody to meet us to assess the vehicle and the response was that they were busy and that we were rude not to bother to ask what they had to do that day. We finally did drive the Jeep back into town,with many strange looks from the people that we passed due to the noise. The owner and his side kick did not even say a word to us but grabbed the keys and got in with all of our belongings in it and went for a drive. Leroy hesitantly gave us another Jeep after accusing us of causing the problem. The only place we drove the Jeep was from our Villa to the store a couple of times and to local beaches. The trip to Coral Bay was the first extended trip that we made. We our both professionals and have never been treated so rudely. We loved our vacation other then the Jeep rental. If you are cosidering a rental do not rent from this company. I even told the owners side kick that I would be leaving a disfavorable review and his response was go ahead, what is that going to do. I answered that people will not appreciate being yelled at and would probably not use their company. The response was go ahead nobody will read it. You have been informed, please use another company if you are renting a vehicle in St John.