We reserved a car through Fox during part of our stay in La Paz, Mexico. When I booked the car online, the total cost was $38 for three days including taxes. The unusually low price should have raised an alarm, but we booked it considering that Fox is a larger car rental company. Still, this turned out to be a mistake. Once we got to the front desk, the customer service rep was professional enough, but we where told about extra fees that would apply and these fees were absolutely not disclosed when we booked it online. Their web site also did not say that they put a $2,000 hold on your credit card even if you get their insurance. I have rented cars from several car rental companies in the past, including Fox, and we were completely surprised and upset by this practice not only because we felt duped by the total price we ended paying which was different than our online reservation but also because the credit card hold stayed in place for about two weeks after we turned the car back in.
I made sure to monitor my credit card transactions for a few weeks after the trip to make sure no unauthorized charges were made. Fortunately nothing unusual or fraudulent occured afterwards, but as a traveler on vacation, worrying about something like this is the last thing we wanted on our mind. We will not be renting cars from Fox again in La Paz or elsewhere because of this experience and we recommend that other travelers beware of this practice.