Gee, it was sure nice to spend some time in the US where everything runs like a finely tuned clock. NOT ! I showed up at the Fresno airport for my return flight on U.S. Airways, confirmation slip in hand. (I had to get up at 4 a.m. for the 6:30 flight to Phoenix. I don’t DO 4 a.m. !) Got up to the counter and they said “Why are you here? You don’t fly until Sunday.” I said “WRONG !k at my itinerary here. Flight from Fresno to Phoenix at 6:30 a.m. on Friday, July 15th.” They said no, that was changed to Sunday the 17th. I asked (And yea, my voice could be heard a block away) who the hell had changed it? “Well, you must have done that.” I said like hell. Why would I want to spend 2 extra days in beautiful Fresno? They informed me SOMEONE must have told them to do it. I asked, “Who?”. (By this time they could hear me on incoming flights!) “Well, someone MUST have told us to do it. It will cost you $150 US to change it now.” I asked for a supervisor. (They could hear me in San Francisco by now.) By the time he showed up I was going through voice mail hell with reservations. From one department to another. “You have to do this through International Reservations because of the Mazatlan flight.” O.K. Transfer me…..QUICK! They have open seats but the flight leaves (Now) in 10 minuets. The supervisor in Fresno does not have the authority to make the change. The supervisor in reservations does not have the authority to make the change. The supervisor in international reservations does not have the authority to make the change. Who does? I asked. I dunno they said. By this time, if you were listening, you could have heard me here! I was…….upset. Sherrie had dropped me off and was already back home by the time I called her and said come and get me. She asked me if that was me she heard yelling while she was driving home on the freeway. (O.K., not really, but I WAS just one step from ballistic!) To their credit, they did not call TSA or security. But I spent 2 extra days fuming and just got home an hour ago.
Just because you have a confirmed reservation, take NOTHING for granted.