I recently rented a car from Thrifty Rent a Car on Janaury 25, 2012. Unfortunately, the entire experience has fallen far short of my expectations. When I arrived in Puerta Vallarta, Mexico, after a three hour flight and spending two hours in customs with my wife and two year child, I eagerly looked for the Thrifty Car Rental booth. It was sandwiched between a number of other rental car companies. I asked the young man at the counter if he could tell me where the cars were? After all, it was advertised on their website the cars were at the airport. That’s why I picked Thrifty. He told me a shuttle would take me to the rental car company. Thus, after sitting in the hot sun with my wife and two year old child for 25 minutes we were finally picked up. I was appalled that Thrifty would advertise on their own website that they had cars at the airport which was obviously a lie just to get customers to rent their cars.
Then, I had to wait in line for a Thrifty customer agent and get an earful from someone trying to sell my a party excursion in your lobby. Something I repeatedly told him I wasn’t interested in over and over again.
Next, myself and an employee from the company (who knew no English) began to inspect the car. Throughout the inspection I pointed out a number of marks and dings peppered throughout the car. Because of the language barrier he neglected to understand the various imperfections on the car I was trying to point out to him.
There were a few positives about the car I rented. The car had good gas mileage and the air conditioner worked fine.
Unfortunately, when I returned the car on February 1, 2012, I told the Thrifty agent that the front end was completely out of line and I should receive some type of compensation for having to deal with this for seven days. He ignored this request and told me I made a 1/8” scratch by the left rear of the car.
When I attempted to resolve the issues with car rental company, I was rudely treated by a gentleman who would only give me the first name of Christian, who merely responded that, “your Americans are all the same, ha ha...” “You need to pay for the damage...ha ha...” He pointed out that he had taken still shots of the inspection when I picked up the car and this particular mark was not on the car. I told him the photo makes it looks like the car is perfect at the time of the inspection because your camera is too far away and you don’t see any marks and dings if you take a photo of it 15 yards away... !!! The mark was there when I rented it.
I then asked to speak to his supervisor and he told me he wasn’t in. I then repeatedly asked for a receipt and he told me I would get one in the mail. Something I never have heard dealing with rental car companies.
For the record, the so-called mark on the car was not done by myself during the time I rented the car. The vehicle was peppered with dings and abrasions the day I rented it.
Please stay away from Thrifty. The pain and aggravation is not worth it!!!