I'm so torn over the AI at the Garza- we will definitely be staying at the hotel, but there are so many opposite reviews on the areas the would impact the ROI of the AI- food/service terrible vs. food/service great.
My husband and I are in our mid-30's and I tend to avoid AI's based on gross buffets, bad drinks, ect, but used to go to a place in Puerto Morelos (Ceiba Del Mar now Desire Pearl- why!). We loved the AI there and it was about the same size as the Garza- had sit down non-reservations meals, ect, so it sounds similar but it never got the mixed reviews that people seem to have about the AI at the Garza. If anyone can weigh in on the following we would very much appreciate it:
Restaurants- is the food too pretentious at the two main restaurants for non-foodies? We love good food but if everything is in some weird reduction with a nuts and leaves we may be better elsewhere. Are the portions small? Is the pool bar food really poorly cooked (raw/cold) as others have described?
Service- I can appreciate a more relaxed way of life and have much love for the Mexican culture, so I don't expect snap snap service, but the repeated complaints of never restocking the mini-bar on the AI plan (which would truly annoy me), waiting for hours to eat, having to ask for things 2 or three times are a little alarming. Slow is one thing but non-functioning is another. If service is really as bad as some say and it takes asking 3x before you actually get your drink, then I can see where the AI isn't a good deal.
Here are a few other questions:
Does anyone know if the AI includes wine?
What is with the random management responses to the hotel reviews that never address the actual post?
Is there a bar to hang out at after dinner/s?
I haven't been to PV in years. I know it's a beautiful vibrant town with amazing food, so if there are people out there that think the AI is a rip off because they simply can't get served or are always starving because the food is "cutting edge" or just simply takes too long, please let us know.
Thanks so much in advance for your opinions!