We recently rented a car fro Payless in Puerto Vallarta for 20 days and never again. I thought they were terrible customer service. They informed us when we got their that the insurance would cost us $20 per day when the car rental was only $10 per day. Then when we turned the car in, they told us we had put scratches on the car underneath the front bumper. They wanted us to either leave our credit card voucher open or go to the repair shop to et and estimate for the scratches and pay for them on the spot. The scratches were minor and may have been there to begin with. After much arguing, we agreed to go to get an estimate. However, the man took a long time and never came back to give us a quote and we had a plane to catch. In the end, we had to leave the credit card voucher open and return home. Now we are in the process of dealing with this from the US. They are charging us over $300. This is a RIP OFF after charging $20.00 per day for car insurance.