Efren DE posted a negative review of the Westin Guadalajara. I happened to be at the hotel the same nights of the flood and lights going out and also watched the inept staff not giving a care in the world about guest safety. I private messaged him and was glad to hear the hotel reached out to him and offered him two nights for free so that he would once again like the hotel. Not sure if he went but odd that his negative review disappeared. Sounds like a complaining hotel manager to me.