I've been hitting this site for a couple of years now, and I'm always left scratching my head.
Sometimes the reviews are all over the place, for example, I stayed in the Playa Del Carmen region last year, after sorting thru all the reviews, I finally picked a place to stay.
It was rated 3 stars....some good reviews, and some horror stories....who to believe??
I'm sure we all would love to stay at 5 star resorts, but the reality is, I can't afford it with a wife and two kids, so I roll the dice and hope for the best, and for me, it turned out great. Yeh we had a few bumps in the road, but nothing to ruin our family vacation.
Judging by some of the reviews, I'm not sure if some people's expectations are just unrealistic, but for me and others who are left relying on their words, you get scared away from some places.
Bottom line: who to believe??