well it took us 3 hours. yes 3 hours to get through immigration. complete chaos. never seen anything like it on 3 previous trips. However is in charge aint doing a good job atall. after an 11hour flight its the last thing you need and worse of all there was no information given atall. we were in a que with roughly 2000, (really!) other poor people with arguments, que skipping and much anger all round. total joke. heard others say they had been in que for 4 hours plus, and many said "i wont come back here" - shame not the start to a holiday to savour.