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Do Palace Resorts ever answer E-Mails ?

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Southampton, United...
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76 posts
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Do Palace Resorts ever answer E-Mails ?

Hi all. Is anyone experiencing the same difficulties as myself. Over the past week or so, I have sent numerous enquiries to Palace Resorts, but just dont seem to get any replies whatsoever.

New York City, New...
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754 posts
24 reviews
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1. Re: Do Palace Resorts ever answer E-Mails ?

Try the Facebook page.

Saint Charles...
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126 posts
12 reviews
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2. Re: Do Palace Resorts ever answer E-Mails ?

I emailed Le Blanc thru their website and they responded the next day...

Whittle-le-Woods
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293 posts
42 reviews
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3. Re: Do Palace Resorts ever answer E-Mails ?

A bit hit & miss, sometimes immediate response sometimes no response.

N.H.
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15,323 posts
4 reviews
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4. Re: Do Palace Resorts ever answer E-Mails ?

They probably have a differant website now if their the hard Rock.

Dallas, Texas
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764 posts
4 reviews
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5. Re: Do Palace Resorts ever answer E-Mails ?

Go to Palace's website, there is a live chat. Get an email from them. I did that and was able to get a response within 3 days max. Usually just 1 day.

Atlanta, Georgia
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710 posts
34 reviews
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6. Re: Do Palace Resorts ever answer E-Mails ?

I have been extremely disappointed with the level of customer service with Palace Resorts. I will be staying at Le Blanc in Sept and we plan to renew our vows while there. In the last two weeks I have made numerous attempts to connect with someone to discuss the details of this ceremony. My first call I was on hold for 45 minutes and decided to hang up. I left a message via the chat line, however still no contact. Called again and finally spoke with a rep after waiting for 30 minutes, however she wasn't the coordinator I needed to speak to. Called and left a message for her a week ago, stiil waiting for the call back.

Southampton, United...
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76 posts
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7. Re: Do Palace Resorts ever answer E-Mails ?

bookitqueen.....Thats exactly the same situation for myself also. We too want to renew our vows in resort, but like yourself, I dont get no response whatsoever....very dissapointing

New York City, New...
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754 posts
24 reviews
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8. Re: Do Palace Resorts ever answer E-Mails ?

Use the Facebook pages of both Palace Resorts and Le Blanc. They will answer you! The GM of Le Blanc Andreas Schmidt answers many questions!

Bowmanville, Canada
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1,862 posts
61 reviews
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9. Re: Do Palace Resorts ever answer E-Mails ?

I've received e-mails back from the front desk manager at Cancun Palace (HRH Cancun) and the GM and public relations manager of Beach Palace. Never had an issue getting a reply.

Atlanta, Georgia
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710 posts
34 reviews
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10. Re: Do Palace Resorts ever answer E-Mails ?

Thanks for the sugesstion. I will reach out to him on facebook.