I need help. I am trying to email the Golden Parnassus with my room request and I'm not getting a response back. Our party will be leaving for sunny Mexico on Thursday and I have emailed the hotel using several different email addresses I've found on Trip Adivisor, but I have had no response back. I know there is a lot of bumping going on but is their customer service so poor they don't respond to their emails? I am really getting quite nervous about booking this hotel. I have traveled to Mexico for over 13 years and I have always received a response to my email.I am hoping I have the wrong email - is their a current email available? Does anyone know if the bumping has improved?? I'm hoping for the best, at least it will be warm.