Angela is a Customer Service Manager for Wyndham..
Here is Daniels email from the resort....
Dear Mrs. R:
Thank you for taking the time to contact Aura Cozumel.
Topless around the pool areas is permitted.
Our Brissas Bar has been designated as a clothing optional area for the guests.
I hope this clarifies your concerns.
Rooms Divison Manager
here is my reply to Daniel......
I would like to know where it says, parts of the resort are clothing optional and or topless, on your web site!!!! NO WHERE!!! It does not state topless at the pool or Clothing optional at the 3rd floor bar with the Jacuzzis!!!!!!!! I have been to Cozumel many times over the last 20 years...As we are Divers. We were excited to book with your new resort! I am a member of Tripadvisor.com and when I read this news I tried to book the Palace but they are booked full!
I am arriving on Tuesday. Now, I am to understand that for "US" to be comfortable at your resort we cannot use the pools or the 3rd floor bar or Jacuzzis!! We are FULL paying customers and should have been notified before we booked what kind of resort you are offering!
Is there going to be any compensation for "US" not being able to use part of your resort?? We do not wish to see other people naked, or Topless...
I will let others on the Trip Advisor site know of your intentions to make our 7 days there comfortable since we cannot use ALLOT of the facilities and cannot cancel our trip!!!!!
Awaiting your response!!!
I do not know what all the removed posts were but I am assuming it is someone bashing people who do not want to go "European"... I don't have a problem with others wanting to do thier own thing... it's just not for me! I WOULD have never booked this resort it it had been advertised as such..That is my main problem!! I also should have been notified that it changed to this on 4-4 a week before our trip was to start. I would have had time to change Hotels. I will let you know the follow up!