I know this isn't going to set well on this forum, but I really feel the need to share. Please don't attack me with your "polly anna" views. I don't want to hear them. I'm entitled to my opinion and this is it.....
We selected this hotel because of the excellent reviews. Every day we were there, I wondered if we were at the right place! I’ve been to Mexico 9 times and stayed at 9 different resorts. This was by far the worst one I’ve ever stayed at.
We paid for a garden view and so did not expect an ocean view class of room, but come on people! Room 421....our “garden view” consisted of an old used air conditioning unit, two gas tanks and a sewer vent. Our window was riveted shut and, contrary to popular belief in this venue, not “all rooms are ocean view” and not “all rooms have a balcony/patio”.
I talked to the manager (Victor) twice. He just smirked at me and shook his head in a way that said “too bad for you lady”. I talked to the Worry-Free rep who said he could do nothing and last I talked to the lady concierge a.k.a room Nazi, who was actually stern and nasty. She told me she might have something tomorrow, but tomorrow NEVER came. All I kept telling them is that I don’t expect ocean view, but I do expect what I paid for. I asked Victor if this was the worst room they had, and he said “NO”….buyer beware!!!
Not only was the view crap, but the room was teeny (contrary to advertized table and chairs in the garden view rooms – there was no room for that). Anything chrome was corroded and ugly. The toilet paper roll was only a spring. There was a dead bug
? cockroach in the light diffuser in the bathroom. The bathroom “vanity” was only 3 feet wide and pie shaped. The furniture was old fixed up bamboo, no dresser, but there were built in shelves that were gross. I didn’t put my clothes away until day 3 because we had no more floor room for them. I would love to be able to share my pictures with you!
Suggestion for the manager: Make a 4th grade of room – Deluxe – Ocean View – Garden View – AND CRAPOLA!