We stayed at El Coz 7/4-7/11. Now, we love El Coz and have stayed here many times. This trip was not one of the best ones we have had there. I can't really pin point it, there were just some things that we experienced that we never have here before.
Room: we stayed in the north tower, 2nd floor, 201. we love to stay on the first floor of the north tower, close to the mini golf. we have an 8 year old son and he loves the mini golf so it has always been so nice for us to be able to sit there and watch him or be in our room and he runs out and plays. for some reason, they had all of the first floor rooms blocked for this week, no one was staying in them?
the room was great but the bed I slept on was HORRIBLE. i have been to to cozumel many times and i am fully aware that the beds are hard but this one was a brick! my back and neck were killing me everyday. it wasn't until the last day that i realized that the other bed was a bit softer!
we were woken up multiple nights by very loud people outside our room. this has never happened to us before. lots of hoopin and hollarin going on late at night? we had to call the front desk one night and insist they come break up this party.
Food: we all know the situation with food at El Coz....hit and miss. we are not picky at all and have never had a problem with the food at El Coz but this trip was different. i had a hard time finding things to eat at the buffet and even the menu items weren't as good as in the past. we pretty much lived on club sandwiches towards the end of our trip!
People: It was unusually crowded at the hotel for this time of year. we go every year this week and there were lots more people this time. all we can think is that maybe some florida vacationers came to cozumel? it wasn't too crowded but it was a different kind of crowd than we are use to. i didn't see much tipping going on at all and quite a bit of partying. we even had one of our towels stolen which has never happened.
Overall, we love Cozumel and we love El Coz but just didn't have the best of trips. We had fun but when you go year after year and it doesn't live up to the past expectations, it is kind of a let down. The staff is great although some were a bit slow. I had to go get our own drinks at break/lunch and dinner some days because no one ever came to our table. Maybe understaffed? Snorkeling was great, the water was beautiful. We will be back in Cozumel for sure but we might take a break from El Coz.