I've rented from Less Pay for 10 - 12 years now and some other car rental companies as well. The service I've always received from Less Pay has been above and beyond that of which I've received from any car rental company. Keeping in mind that when you rent a jeep on an island - they are not new and have been driven by thousands of people that unfortunately do not respect them at all, they are sun damaged and have been rained on and in a more than a time or two - so keeping vehicles in good order is a challenge in itself and I don't expect them to be perfect but I do expect them to get me from point A to point B and that is exactly what I get from the service at Less-Pay. I get a reliable vehicle at a great price and know that if I have a problem they will take care of it and not charge me for it unless of course it is a problem I created.
This particular trip my vehicle got barricaded in on a side street due to the Carnival Parade - we couldn't drive it home so we started to walk to find a taxi. We happen to run into John (Less-Pay's owner) and we told him what had happened, he offered us a ride home but we didn't want to inconvenience him since the parade was about to start - so we politely declined his invitation and just took a taxi. The next morning we woke up to Alicia at Alicia's B&B telling us that the rental car company had delivered the jeep to us this morning. We just giggled and thought only in Mexico would that happen - we were so grateful for the top notch service and that they made sure our vehicle connected with us in the morning that we have vowed to never lease from any other car company on the island again. What would be the point? with service like that. Gabrielle, Carlos and Max always greet us with a smile and have worked there for years - they are part of our Cozumel vacation and we want to thank them and John and the rest of the crew behind the scenes - we appreciate them! John even invited us to his 75th birthday party - and if we are able to attend we will be renting a Less-Pay Jeep while we are there! Muchisimo Gracias Less-Pay!