We were at Secrets Aura from March 9th to the 16th. Had some reservations due to the switch over to becoming a secrets but those soon went away. First let me say that the service was over the top and was service like we have never experienced before and we have stayed at some very nice 4-5 star resorts in our travels.
One thing that I found really helps is to realize that you are on "island time". Everything is a little more relaxed and a little less hurried than we are usually used to. That being said, once you get into that mind frame and adapt to it you really start to relax yourself and really start to enjoy it. Check in was very easy and Linda at the front desk made it a very pleasurable experience as well as Fern, Ferdinan and the other bell guys that greated us as we arrived. We had booked a rooftop pool room. I simply asked the young lady that was checking us in, if she were staying here what room she would want out of all of the rooms. She mentioned two rooms that she would want to stay in, I told her that I wanted one of those rooms. We were not dissapointed! The room was amazing as was the rooftop sun area and infinity pool. Both my wife and I thought the food was amazing whether it was breakfast, lunch or dinner. The service in the restaurants was wonderful and our servers did everything in their power to make each meal special and just what we wanted.
We loved this place so much that we have already looked into booking it again for next year into our favorite rooms, 1430 or 1435.
If you have questions, please ask me and I will relate to you our experience. If you are nice to the people that are working there trying to serve you, they will go out of their way to try and provide you what you want. They appreciate you and are truly trying to make sure that you are happy and give them and their resort a good review.