Outside our hotel, the Casa Mexicana, there was Wilbert, a rep from a holiday excursion company, selling excursions and after talking to him decided we would take a trip to Chichen Itza. The printed price was $85, we did however talk him down to $60, which was a great saving for our party of 4. It is a long day, having to miss breakfast at the hotel (they supplied breakfast boxes - sandwich and fruit), we met up with a rep outside the ferry at 6.40am to pay the outstanding balance having paid a $20 deposit each before boarding the 7am ferry over to the main land. Once over we met with the rest of our party and were coached to an out of town shopping area and were divided into groups and set upon our way. The coaches were OK, nothing too smart, and the guide very informative, didn't stop talking once, in English, French and Spanish. We stopped and looked at the church at Valladolid - literally looked, didn't get out and look inside just stayed on the coach and looked at the outside! Disappointing that. Next stop was lunch, an all you could eat buffet, nothing haute cuisine, but totally adequate for mass catering. Waiters on hand to bring you drinks (not included). Loos clean. A group of dancers put on a little show. Back on the coach we were soon at Chichen Itza, and boy was it busy. I have never seen so many coaches (it was Boxing Day) trying to get in, in fact we stopped a little way from the entrance and walked in. It was equally hectic trying to get through the 3 admission stiles, so many many people, but once through it was fine. Our guide, in English, was so informative of the history of this ancient city which was only discovered in 1842. We had an hour's guided tour, and then we were due to have an hour of free time, but our guide kindly continued on with those who wished to know more. It is truly amazing.
On the way back we stopped at a cenote where you could go for a swim in fresh water, changing rooms and lockers available, again this was busy but OK, and we were there for three quarters of an hour.
The journey home was long, think we did a detour as a couple wanted to be dropped off at Tulum, and so by the time we returned at PdelC it was 9pm, giving us time to catch the last ferry home at 10pm.
So in summary, haggle the price, be prepared for a long day of travelling, take water, and also bear in mind after lunch there aren't any other stops for eats, so take a snack or 2, also remember your swim suit and towel.
An excellent long day and gave us a true insight into Mayan life and leaving us wanting more.