How good is the hotel with honoring room requests? I have been in communication with them through email and have requested a room in the south tower above the 4th floor. They offered us a skyview room on the top floor for an upgrade fee but found out through this forum that we would not have any cover on the balcony, hence skyview. Should I do anything else such as contact them again or call rather than email? We will be there on March 29th. We stayed with them 5 years ago and enjoyed our stay. How is service now? Any suggestions about things we should or should not do reference to the hotel is very appreciated! I must say this forum is awesome!