I just sent a message to the help center (http://www.tripadvisor.com/GeneralSupport) since it seems that no one has read the 100+ complaints about their recent combination of Isla Mujeres with Playa Mujeres on both forum and hotels. This was their automatic reply:
"Thank you for submitting your request. Our team will review your information and get back to you in 3 to 5 business days. If we have additional questions, we'll follow up via email.
Some requests, such as reports of ownership change or updates to accommodation categories, require additional time for processing. Please refer to our email confirmation message for details.
PLEASE NOTE: Do not send duplicate requests for support or requests for status updates, as these will delay our responses to your initial query."Edited: 03 July 2014, 12:33