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Reported the forum overlap to Tripadvisor general support

Maryland
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1,243 posts
74 reviews
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Reported the forum overlap to Tripadvisor general support

I just sent a message to the help center (http://www.tripadvisor.com/GeneralSupport) since it seems that no one has read the 100+ complaints about their recent combination of Isla Mujeres with Playa Mujeres on both forum and hotels. This was their automatic reply:

"Thank you for submitting your request. Our team will review your information and get back to you in 3 to 5 business days. If we have additional questions, we'll follow up via email.

Some requests, such as reports of ownership change or updates to accommodation categories, require additional time for processing. Please refer to our email confirmation message for details.

PLEASE NOTE: Do not send duplicate requests for support or requests for status updates, as these will delay our responses to your initial query."

Edited: 03 July 2014, 12:33
new york
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for Isla Mujeres
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100 reviews
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1. Re: Reported the forum overlap to Tripadvisor general support

Please go to this thread and post this concern there. One of moderators posted on there that they're trying to find a solution. They're monitoring threads there so more likely to see our concerns than here.

tripadvisor.com/ShowTopic-g1-i12104-k7591214…

Maryland
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1,243 posts
74 reviews
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2. Re: Reported the forum overlap to Tripadvisor general support

I already posted there. It obviously isn't working so have tried the direct approach.

Tripadvisor support just sent the following message:

"Thank you for contacting TripAdvisor!

Your request (484285) has been received and is being reviewed by our Support staff. We will respond to your request as soon as possible.

Please avoid submitting duplicate requests, as this can delay processing."

Edited: 03 July 2014, 13:22
new york
Destination Expert
for Isla Mujeres
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20,489 posts
100 reviews
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3. Re: Reported the forum overlap to Tripadvisor general support

Since they're monitoring the threads there and had a mod respond it's obviously having an effect. It took months for the Cancun forum to be separated from PM. They're not going to act immediately just because we complained so we really can't say it's not working. As said by the Cancun DE, we do have to be patient. It's frustrating but won't happen until they find a solution to where PM belongs geographically.

Steamboat Springs...
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130 reviews
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4. Re: Reported the forum overlap to Tripadvisor general support

The website for the new and very large hotel that is being built right next to EPM goes live in just a few more weeks. That place is going to be just massive! Playa Mujeres needs it's own new home as it really is slated for much more development that even we can understand. I m seeing the name "Costa Mujeres" being used more and more regarding that area.

I think posting in the original link in TNY's post above is still the best way for feedback, as obviously a TA employee has already responded once.

Hang in there folks!

new york
Destination Expert
for Isla Mujeres
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20,489 posts
100 reviews
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5. Re: Reported the forum overlap to Tripadvisor general support

Our forums are now separated, according to TA Dan, and it's just a glitch that the threads are still here. They too will be removed. See my update on Isla thread above :)

Des Moines, Iowa
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6. Re: Reported the forum overlap to Tripadvisor general support

Thank you for staying on top of this travelerNewYork, we all appreciate it!

new york
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7. Re: Reported the forum overlap to Tripadvisor general support

Everyone did their share, as did you! This is a great group of people.

Oakville, Canada
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32 reviews
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8. Re: Reported the forum overlap to Tripadvisor general support

We sure do appreciate it... Thanks so much! It is a great bunch we have here!

9. Re: Reported the forum overlap to Tripadvisor general support

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Removed on: 05 July 2015, 06:17