Now that the Valentin has fallen from #5 or #6 to #15 is it possible that their management team will come out from behind their big doors and listen to their guests and get a pulse on customer satisfaction. Is the Valentin a terrible resort? Absolutely not. Is it a first class, top of the list resort with all the bells and whistles that one looks for when they pay to be at a 6 Apple or a %8 or whatever other rating system you want to apply to it. All well run companies, especially in the hospitality industry spend a lot of time tracking thier customers and their satisfaction level. What do these wizzards behind the big doors in Oz do? If they really care about their customer base then why do they keep cutting aweay at the ameneties? Why is it so hard to speak to a manager when you are staying there? Why is it almost impossible to get them to return emails? Why do they ignore guests room requests for location and bed preference? Their marble floors are beautiful, but would it be that costly to give everybody a pair of slippers so you don't slip and fall without paying an extra charge of $50-$100 a night. Why can't they put sufficient lighting and effective signage on their pathways at night before somebody else slips and falls because they couldn't see where they are going?
Do you have a good time when you go there? In most cases absolutely. But how do they think that they can continue to charge in the same price brackets as other resorts that are truly 4.5 to 5*. The Harlem Globetrotters are fun to watch, but they are far from being a Pro NBA team. If you want to see real basketball you go see a Knicks or a Pistons or a Lakers game, etc.
We are going there again soon, but I am pretty certain that unless there is a big change this will be our last trip there. In my mind they are becoming a Chevy Tahoe that is masquerading as a Cadilac Escalade. If you want real Mexican food then you will probably be disappointed at Taco Bell.