I am back from a FABULOUS 4 day mini vacation. My only regret is that i didnt stay at least 5 nights.
I took my 6 month old so i needed more time. This was my 3rd time in Cancun area...i am an avid traveler who only stays in highly rated hotels.
GRP is it! It is humongous! beautiful, clean, has everything you need. July was very humid and hot so beware.
Check in: service was slow, but i got an upgrade to a deluxe suite! score!
Trolley System: was always at the lobby within a few minutes, harder to track at the stops but i never had a problem from 7am till midnight getting a trolley. One time i got too hot and proceeded to start walking, trolley caught up with me and picked us up. Mind you we were a group of 4 with a stroller and a baby and we always had room on the trolley.
Food: Buffets on both sides were average...nothing to write home about but i am very picky everyone else in my group loved it. Ate at 2 specialty restuarants (seafood and Asian), service was slow but atmosphere was beautiful and food was delicious! even for my foodie standards! Never had problems making reservations.
Pools: Clean, beautiful, right temp, lots and lots of swim up bars, a few wait staff came around if you tip they never leave!
Beach: incredible. yes it is rocky but it is soooo neat never have i been able to swin out soooooo far and still water up to my knees its all because of the rocks. and after the first 6 or 10 feet its soft sand not rocks. get a beach massage for $40 OMG nirvana!!
Rooms: Deluxe room in a swim up building was huge, clean, yes shower runs but put a tower down and try not to shower against the door..common sense. beautiful room, my mother took pics to design her bedroom and bathroom like that. Towel rooms on each floor to get extra towels. Maid service was good, i left a couple of bucks for tips.
Bars/nightlife: Shows were really good, professionals! Bars everywhere!! Live music was really good. Flaming coffee bar wow!! i couldnt ask for more. If you are looking for a cancun style party till u drop with spring break atmosphere not the hotel for you. But there is nice music you can go dancing and have drinks and have a good time and walk over to your room...or stumble lol
Platinum service: I was not but often mistaken...i dont know how cause my band was not silver but i got offered some services lol...they had a nice lounge/internet cafe, they got a reserved area at the beach and had towel service and a private conceirge. their rooms are the only ocean view and steps from the beach. didnt see their private pool.
If i would complain i would say....
get some fans around the hotel, lobby open areas and restaurants it was very warm at times. Service could be better wait staff were so slow sometimes...one day i missed lunch by 2 mins and they made a big deal about letting me in..i just walked over to the sports bar and ordered sandwiches and burgers..
mosquitos were bad, i did bring repellant and a clip on fan...however the housekeeping staff left my door open and let in mosquitos in my room!! one bit my baby i was furious...but had them spray and got the AC really cold and they all left.
Didnt get to see the spa/gym :( next time.
Nevertheless yes i am going back...as soon as possible