We just returned from our 5th trip to Mexico and second to PDC and I wanted to comment specifically on something I haven't really seen much of here.
That is the employees who man these resorts so we all can have a good time.
My experience at these resorts (most recently IB Tucan/Quetzal) is without fail these people are friendly, efficient and some of the hardest working people I know. They take pride in their appearance and their work. Whether that's sweeping the floor, bussing tables, serving cocktails, check in/check out or entertaining the kids at the pool or whatever.
They never fail to have a smile, or a Hola or a Buenas Dias and if you need or want something they are eager to help.
I am not sure what the rate of pay is for employees at these resorts but I am sure it is less than similar jobs in the US.
They have my respect for the jobs they do so well.
I know at AI's it is easy to think that "tips included" means you don't have to slip them a few extra pesos, but to me it is so worth it and greatly appreciated and in the scheme of (at least my) vacation, a few extra dollars/pesos spent means very little to me but probably a lot more to them.
Oh, and one more thing...if you happen to learn at least a few Spanish phrases (beyond Hola and Adios) it seems to be greatly appreciated by many of the Mexican people I have met.
Anyways...just a comment about something that really struck me during this most recent visit.