We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sandos Playacar Resort ?s

Which Playa del Carmen hotels are on sale?
dd/mm/yyyy dd/mm/yyyy
See hotels
Ontario
Level Contributor
262 posts
71 reviews
Save Topic
Sandos Playacar Resort ?s

1. Is there a swim up pool bar that families with children can access? We will be staying in standard rooms (not Sandos elite).

2. If booking two standard rooms ( 2 parents, 2 kids, one grandparent) will we be able to get rooms that connect?

Any info. would be really appreciated.

Thank you

B.C. Canada
Level Contributor
8,766 posts
18 reviews
Save Reply
1. Re: Sandos Playacar Resort ?s

Traiter - lol. Not going back to a Riu this time?

Ontario
Level Contributor
262 posts
71 reviews
Save Reply
2. Re: Sandos Playacar Resort ?s

Bob,

I would LOVE to stay at the riu again this year but am finding a little better pricing for the Sandos. We also need two rooms this time since we are taking mom with us as well.

btw, we stayed at the Palladium complex in Dec 2010 and it was really great also.

Ontario,Canada
Level Contributor
725 posts
5 reviews
Save Reply
3. Re: Sandos Playacar Resort ?s

Hola Fellow Canuck

Yes, they do have connecting rooms. We been to that resort 8x and about our 14th to the area.

Their booking system seem to assign a room that day you are checking in. We found the best way is to make our request as we check in for the room. It usually takes a day to get a room change , if they are quite full.

As you are checking in, you will be greeted by a Royal Elite sale person. Asking you if you would like a tour/more info on the resort or go for Breakfast. That seem to be their sale pitch. Is about a three hour sale pitch/ tour..

Embarrass, Minnesota
Level Contributor
5,751 posts
13 reviews
Save Reply
4. Re: Sandos Playacar Resort ?s

I'll give you answers to your questions.

Swimup pool bar is in the Riviera section in the furthest area from the beach. It is family friendly. However there is a childrens pool on the other side of the Riviera lobby area in front of bldg 1801 and it has a walkup bar so you have to get out of the water. You can use all pools unless they are marked with signage and there are few pools reseverved for Royal Elite.

Forget the "tour" unless you have a hankering to waste your vacation on timeshare.

Connecting rooms are always a problem. To get confirmation for them and assure you are talking of the same thing a phone call might be in order. They sometimes consider adjoining rooms what others consider connecting rooms. Do not leave the lobby on registration until you have seen and agree to the room. They don't want you cluttering their lobby so that is where you have the leverage ...they always try that "change room next day" trick...don't go for it. Park in the lobby and wait for satisfaction and ask for the supervisor on the front desk. Document with copies of your emails, etc with the resort. Proof of conversations from a travel agent or other 3rd party means nothing to the resort. Communicate directly with the resort..

Ontario,Canada
Level Contributor
725 posts
5 reviews
Save Reply
5. Re: Sandos Playacar Resort ?s

Hola

We have been there 8x. I run across this info some time ago and have updated it as of our last stay January 2011. We never had a problem to switch our room location , always was done the next day or the same day. 5 different stays we were switched.

As to why other persons who has never stay there, to post at all and wrong info.

The Sandos Playacar hotel is divided in three sections, which are the following:

1. 1 SANDOS PLAYACAR BEACH - this is the original part of the resort that includes our Standard rooms over looking the pool and jungle and their Select Club Ocean View rooms. The Standard rooms were refurbished recently and include new bathrooms new air conditioning units and general make over of the room. The rooms were fully refurbished to the Standard of our new hotel section. The Standard rooms and the Select Club rooms can only accommodate only up to families of 4.

2 SANDOS HACIENDAS - This area is in the middle of the resort set between lush tropical gardens and vegetation and is more suited to those looking for a more private experience. Each Hacienda comprises of ten individual junior suites and includes its own private pool. This area of the hotel is quiet and is geared to those looking for a private peaceful vacation.

3 SANDOS RIVIERA - This is our newest section in the rear of the resort that opened 2007. With an average size of 400sq/ft they are among the biggest rooms in Playacar and include; two person Jacuzzi, plasma TV, king or two queen bed option, sofa bed, modern decor etc. This area of the hotel is more suited for the person looking for a quiet and sophisticated holiday due to its large areas and ample facilities. With a swim up pool bar.

The Playacar Beach section (which is two buildings located over the beach line) The Haciendas (middle part of the hotel, each Hacienda comprises of ten Junior Suites and its own private pool) and finally the Riviera Section (which is the new part of the hotel located at the front of the property approximately a 5-8 minute walk to the beach)

With the all inclusive package you have access under the all inclusive conditions to all three sections (Playacar, Riviera and Haciendas) which includes:

All of the Restaurants; Buffet, Festival (Breakfast 7:00-10:30, Lunch 12:30-14:00,Dinner 18:30-22:00) Italian (Dinner 18:00-22:30) and Ala Carte (Dinner 18:00- 22:00),(requires previous reservation), El Gaucho”steak house”, Le Gourmet “french”, Asiana”oriental, Foro de Janeiro”Brazilian , Mexican and Mediterranean.

Bars and Snack bars

All of the pool's

Tennis courts#20 (8:00-21:00)

Spa #19(Adults only) (7:00-21:00) (only the massages have an extra charge however you have free access to the gym and sauna)

Theater#18

Mini, Kids and Teens Club, Plus game room

Access to sun beds and beach towel daily service

Guest Service, Express line service and Reception assistance

24 room service

Bicycles available from 7:00am to 5:00pm

Disco#17 (23:00-2:00)

All of the above mentioned services are included in your package with NO extra charge.

The only services that have extra cost are the following:

Select Club, Two a/c bars, free Internet and rope off section on the beach.

Car Rental

Beauty Salon

Laundry Service

Medical Service

Telephone Service

Fax Service

Baby SITTER Service

Internet Service

Scuba Diving

Fishing Tour

Handcraft Workshop

Photo Shop

Boutique

Massage

Travel Agencies

Edited: 07 February 2011, 18:01
Embarrass, Minnesota
Level Contributor
5,751 posts
13 reviews
Save Reply
6. Re: Sandos Playacar Resort ?s

Those that post proudly how many times they have been to a resort give a clue they have a motive. Number of times means nothing as one visit is all that is necessary to know a resort quite well if you know what you are looking for. It is more important to give correct information and helpful information.

Icescraper ...please stop sending me your crappy personal messages.

Ontario,Canada
Level Contributor
725 posts
5 reviews
Save Reply
7. Re: Sandos Playacar Resort ?s

MnViking45 ,

We all would like you stay at Sandos Playacar at least once. So you may post the correct information about the resort.

That is all.

Ontario
Level Contributor
262 posts
71 reviews
Save Reply
8. Re: Sandos Playacar Resort ?s

If we do book to stay at this resort it will be two standard rooms in the beach section. Does anyone know if the beach section has connecting rooms?

Also do any of the standard rooms offer a partial ocean view?

Also does anyone know where I can find pictures of the updated standard rooms?

Thank you

New England
Level Contributor
130 posts
4 reviews
Save Reply
9. Re: Sandos Playacar Resort ?s

Hi RIu

I sent you a PM

Ontario,Canada
Level Contributor
725 posts
5 reviews
Save Reply
10. Re: Sandos Playacar Resort ?s

Hola Riu....

Yes, the beach section have connecting rooms, but are limited. Other family members have taken two way walkie-talkie if you do not get connecting rooms. Just a thought.

Not all the Beach section rooms have ocean view, may have garden view.

I will look back for pictures of the new remodel bathrooms , beach section rooms.

Will pm you if I find them to send them to you.