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Virgin pay-go mobile use in Playa?

LiverpoolBP
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189 posts
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Virgin pay-go mobile use in Playa?

Hi

Hope someone can advise.

(the info I am after isn't on the Virgin website!)

Can anyone tell me if I will be able to send and receive txt's to the UK, with my pay-go Virgin network phone in Playa?

Thanks in advance.

Livingston, Scotland
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1. Re: Virgin pay-go mobile use in Playa?

Here's what you are looking for - found it on their website:

www.virginmobile.com/vm/callCostsSpecial.do…

Click on Latin American & Caribbean - unfortunately Mexico is not listed.

Hope that helps :0)

Edited: 10 November 2011, 14:45
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LiverpoolBP
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2. Re: Virgin pay-go mobile use in Playa?

Hi ieemc thank you for your reply.

I looked at the Virgin site & could not see Mexico in the list of Countries. I was unsure if Latin American & Caribbean would cover the info, so I rang Virgin Customer Service they advised me that Mexico was covered by USA. Which seemed strange to me!! This left me quite confused so I thought I would ask the good people on TA.

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Calgary
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3. Re: Virgin pay-go mobile use in Playa?

Although I live in Canada, I have a US Virgin pay-as-you-go phone. I called Virgin to see if that phone would work in Mexico and was told that it won't. I never bothered taking it to actually find out for sure.

If you really want/need to have a phone in Mexico, check with Cancun Valet - www.cancunvalet.com/… In addition to providing a private transfer service, they also offer short term cell phone rentals.

Another option would be to buy a SIM card when you arrive in Mexico. I don't know the cost but have an idea that it's not prohibitive.

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Livingston, Scotland
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4. Re: Virgin pay-go mobile use in Playa?

That seems strange!! I checked USA too and there is nothing listed for Mexico - it doesn't have an Virgin red on it like the rest of the graphic!!

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LiverpoolBP
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5. Re: Virgin pay-go mobile use in Playa?

Yes I noted that it didnt have the Virgin red for the coverage. The customer service opperator put me on hold for ages while he checked it out, and was adament Mexico came under USA.

UK to Mexico is such a long flight & we would like to be able to txt our family to let them know we have arrived safely! We arrive towards the end of this month. I hope someone will advise who has tried using their Virgin pay-go phone in Mexico.

Thanks again for your reply.

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LiverpoolBP
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6. Re: Virgin pay-go mobile use in Playa?

bump!

Calgary
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7. Re: Virgin pay-go mobile use in Playa?

If the only thing you want to do is text home to let them know you've arrived, could you instead use a computer at your resort's business centre and send an e-mail?

LiverpoolBP
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8. Re: Virgin pay-go mobile use in Playa?

Hi Llisa

Yes thanks I will probably have to do that, texting would have been quicker than waiting until we arrived at the resort. Also it would have been cheaper to keep in touch than with phone calls.

Oh well never mind I shall just have to have a word with Richard! (Branson)

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Branson
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9. Re: Virgin pay-go mobile use in Playa?

Did you check out Cancun Valet? It's only $5 per day (minimum charge) to rent a phone from them and if you use them for your private transfer, there's no delivery fee. (I've used their transfer services before and they're very reliable - despite my flight being over an hour late and landing in a monsoon!).

Edited: 11 November 2011, 15:51
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LiverpoolBP
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10. Re: Virgin pay-go mobile use in Playa?

Have decided to take my phone and if I can't use it I will check out the sim cards & phone cards in Playa. We already have transfers included in our holiday package.

Hope we don't land in a monsoon. I'm looking for sun, sun & more sun

Thanks for your advice.