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Paradisus Playa Del Carmen infant program? Or suggestions?

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broussard
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Paradisus Playa Del Carmen infant program? Or suggestions?

Do all Paradisis have the infant program for 6 month-4 year olds? I called Paradisis several days ago and they said No and I called tonight and they said all of the Paradisis Properties have the infant program. Has anyone stayed at the Paradisis PDC with an infant or any Paradisis with an infant for that matter?

Chicago, Illinois
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324 posts
32 reviews
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1. Re: Paradisus Playa Del Carmen infant program? Or suggestions?

For under 4 yr olds,you have to get a babysitter as their kids clubs is for children 5 and over.The babysitter can be arranged for an additional fee through the front desk; it is best to call the hotel directly to check the prices for the babysitter.

La Quinta, CA
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14 posts
28 reviews
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2. Re: Paradisus Playa Del Carmen infant program? Or suggestions?

Hello, if anyone going to Paradisius Esmerelda could help we would be so appreciative. There is such conflicting info on the web and through hotel site:

1) at what age can children join kids club ? I have seen 6mo, 2yr,5yr. (we have 2 yr olds)

2) is there a larger room than jr suite family concierge where you can get FamCon service? Jr suite is too small for 2 adults/2 children age 2 if you want a separate bedroom for nap time. Website only shows jr suite FC. Can 2 jr suites connect? Is there another option?

3) baby sitting rates are quoted at $35 per hour for 2 children. Is this USD?

4) is it allowed to have a sitter come in from off property? For example getting Cancun Nannies 9pm-12am every day.

Thank you so much!!

albany, ny
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6 posts
7 reviews
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3. Re: Paradisus Playa Del Carmen infant program? Or suggestions?

We are heading there on 2/21. I called the 800# was told there was baby care, I started reading reviews and became concerned. I called the hotel directly and was told ages 2+. I then did an online inquiry. I can forward you the response if u can reply with your email.

I was told that they have a daycare for 1+ from 9-6pm no addl charge. I wrote back and said I was told something different by the hotel, I asked him to verify his information. He write back and said it was accurate 1+.

I am truly hoping that is true information. Hth :)

broussard
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37 posts
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4. Re: Paradisus Playa Del Carmen infant program? Or suggestions?

Thank you for this information! My email is my username but at yahoo not sure if it will allow me to post. I had the same response I hope that is accurate as well can you let me know upon your return if there is an infant program.

Thanks again and best of luck

Weston, Connecticut
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2,066 posts
9 reviews
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5. Re: Paradisus Playa Del Carmen infant program? Or suggestions?

Re: Paradisus Esmeralda - Why on earth did they build a brand new family resort WITHOUT connecting rooms?

Boggles the mind.

La Quinta, CA
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14 posts
28 reviews
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6. Re: Paradisus Playa Del Carmen infant program? Or suggestions?

Hi Renee59,

Is that confirmed? No connecting rooms in the family concierge section? Even 2 jr suites? I really want to stay at this resort for 2 weeks in June but the FC Jr. suite is too small for 2adults+2 toddlers. I cannot get any accurate info from the Melia Reservations as too whether or not you can get a master suite or 1 bedroom suite and add on the FC option. They even told me there were no rooms available in June because when you put in 2 adults+2 kids in a Family Concierge Jr Suite it won't accept imore than one child (even though the pop up says max 2 adults 2 children). The website and call center cannot give you any choices to book a room for 2 adults and 2 children unless you book 2 rooms. Is this crazy and maybe they just have not figured it out the booking parameters. If anyone going can do a detailed Family write up I will gladly send on a nice bottle of California wine!

albany, ny
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6 posts
7 reviews
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7. Re: Paradisus Playa Del Carmen infant program? Or suggestions?

weare heading out on 2/21 with 4 adults 3 kids 1, 5, 7. We are booked in 2 rooms. I can try to investigate for you. I agree, there is a general level of confusion. I do recommend calling the actual hotel...not the 800#. Or if you have a travel agent, that may help.

los angeles
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1,814 posts
27 reviews
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8. Re: Paradisus Playa Del Carmen infant program? Or suggestions?

I did not book this resort due to your concerns. I too found the Indonesia on their website confusing as well as when I contacted then getting different answers. I hope they sort this out as I truly would like to go there next time. But the kids club activity info is important for me to know before booking our family vacation. If anyone goes please do a detailed review on this. Thx

albany, ny
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6 posts
7 reviews
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9. Re: Paradisus Playa Del Carmen infant program? Or suggestions?

***I copied and pasted my correspondance with Paradisus! **Please start at the bottom and work your way up!!

Dear Ms. Jen Snyder,

I gladly inform you that the construction works is over.

Please be informed that the taxi service is available 24/7 for our guests

comfort, the cost for a downtown ride is approximately $10 usd each way, and it

longs around 7 minutes to get to the 5th Ave (the most famous tourist zone in

the area)

If there is anything else you need do not hesitate in contact me.

Kind regards,

Peter Panopoulos

Community Manager

Tel: (984) 877 3900 Ext. 5701

De: jsnyder18@nycap.rr.com [jsnyder18@nycap.rr.com]

Enviado el: Jueves, 12 de Enero de 2012 05:28 p.m.

Para: Panopoulos , Peter

Asunto: RE: Contact Form Submission

Thanks so much! Do you know if they have finished building the beach bar yet?

Also is the main entrance complete? Are their any shuttles into playa?

---- "Panopoulos wrote:

> Dear Ms. Jen Snyder

>

> I am glady to confirm you that the baby zone named *Club 4, is for kids from

1 to 4 years old (operating from 9 to 6pm) and the *Kids Club for kids from 4 to

12 years old (operating from 10 to 9pm). Also please know that we count with

baby sitting service, on this email you can find attached the baby sitting

contract with any information about it and prices.

>

> Regarding about the dinner reservations, we will be happy to assist you during

your stay due to the fact that our Policy does not allow us to book in advance.

>

> Thank you for contact me again, and please let me know if your need any

further assistance.

>

> Kind regards,

> Peter Panopoulos

> Community Manager

> Tel: (984) 877 3900 Ext. 5701

> De: jsnyder18@nycap.rr.com [jsnyder18@nycap.rr.com] Enviado el:

> Jueves, 12 de Enero de 2012 02:59 p.m.

> Para: Panopoulos , Peter

> Asunto: RE: Contact Form Submission

>

> Hi Peter, I just wanted to confirm the age for Club 4, my husband happened to

call into La Esmeralda and was told ages 2+. We've seen varying information on

trip advisor as well. Could you check with the kids club and let me know for

sure.

>

> Also, can we make dinner reservations before our arrival, I've heard it is

hard to get into certain restaurants.

>

> Thanks once again for your help Peter!

>

> Jen Snyder

> ---- "Panopoulos wrote:

> > Dear Ms. Jen

> > Thank you for choosing Paradisus Playa del Carmen La Esmeralda as an option

to host you on your upcoming Holidays, we will be pleased to assist you prior

your arrival with any information.

> > I am glady to inform you that we have a baby zone named *Club 4, which is

for kids from 1 to 4 years old (operating from 9 to 6pm) and the *Kids Club for

kids from 4 to 12 years old (operating from 10 to 9pm).*time and activities are

subject to changes without notice. Also please know that we count with baby

sitting service, on this email you can find attached the baby sitting contract

with any information about it and prices.

> > Regarding you inquiry about Family Concierge category, as part of the

benefits is that you will have a buttler concierge, who will be giving you a

personalized service, regarding dinner reservations, and all kind of request you

may have, as well you have a private pool (pool concierge included) and an

exclusive Restaurant named Hydrogrill for breakfast, lunch & dinner.

> >

> > Thank you for contacting us, and please let us know if your need any further

assistance.

> >

> > Kind regards,

> > Peter Panopoulos

> >

> > Community Manager

> > <http://www.facebook.com/Paradisus.Resorts>

<http://twitter.com/#!/Paradisus>

> >

> > Contact Form Submission

> > Paradisus La Esmeralda

> >

> > Hi, we are arriving on 2/21. Can you explain a bit more about family

concierge? Does the concierge provide childcare? We have an 11month old and 2

kids 5+ that are able to go to kids club. Any details would be great!

los angeles
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1,814 posts
27 reviews
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10. Re: Paradisus Playa Del Carmen infant program? Or suggestions?

I did not book this resort due to your concerns. I too found the Info on their website confusing as well as when I contacted then getting different answers. I hope they sort this out as I truly would like to go there next time. But the kids club activity info is important for me to know before booking our family vacation. If anyone goes please do a detailed review on this. Thx