My wife and I have been at Secrets Maroma Beach since Friday march 30. The trip had been going fine, but the events of tonight have seriously diminished my respect for the resort and it's management. I'd read about corporate groups here, and I understand how resorts must rely on these groups. I was prepared for restaurant closures to accomdate those groups, so we knew to ask ahead more than one night to ensure we didn't get shut out of places we wanted to eat.
But tonight was just misery. Some group had an event on the beach, and the entertainment has persistested until past 11:20pm. Not just people talking loudly, but amplified music, an mc and some kind of drum line. At first, I thought it was people on the balcony next to ours. I mean they might as well have been there.
Multiple calls to the front desk were met with comments like "well, they are having a good time". Really?
We have been here before, and have never been disturbed by persistent noise so loud that we were unable to block it out, even with earplugs.
Sorry SMB, I hope that event was profitable. I know we weren't the only ones calling, and I hope others besides us walk with their feet.
My wife and I work our butts off to be able to take relaxing vacations. We get up to work at 5:30am every day,so for us, a 10pm bedtime is really late. I don't expect silence, or others to be mouse like quiet, but blasting music and drums this late at this type of resort is really unacceptable. Not what we signed up for.
I've already told the front desk manager I want to speak to the resort GM tomorrow before we check out. I'll post a reply on how they choose to deal with it then, because their first offer now was to change our room,which makes lots of sense when we are in bed, trying to sleep, and leaving in less than 10 hours.
I'm sure some will flame me, but other nights there were wedding parties by the pool, and while we could hear the music from those events, it was never so loud, so late that we couldn't fall asleep, or be worken up from the noise. This was so loud that it was like they were in our room.
I'm really steamed.