The latest reviews...I wish I knew when they were there...
From the first reviewer:
"However, I was put off by the itemized bill that I received following each meal which included prices and a tip request This is an all-inclusive resort and I was told that tips were included before my stay. From reading the Grand Velas staff responses on this site, they also say tips are included. This was not my experience. I think the Grand Velas resort management is being disingenuous in their statement. The wait staff definitely expect tips. If the resort truly meant this to be an all-inclusive then prices and tip requests would be removed from the dining bills. I have no problem signing a bill to acknowledge where/when/what I ordered but there is no reason for price information to be on the bill. One concierge told me the prices were included on the bill for back office bookkeeping purposes only. That doesn't pass the smell test with me. Back office bookkeeping has nothing to do with the resort guest experience.The wait staff in all facilities verify your name and room number against the hotel occupancy list before serving you. They know what type of hotel reservation you have and what you are entitled to. if guests are expected to tip, the resort should be upfront about it before guests book trips.
If you don't tip, the stay could become uncomfortable. I would regularly leave $5-$10 for poolside dining or non-reservation dining and it was graciously received but I think the fine dining staff is looking for $50-$100 tips which I think is excessive by any measure. The butler concierge is also a tough one to figure out. They are very friendly and will do anything to make your trip great but it's also very clear they want a big tip."
From the second:
"Bring your own snorkel and goggles!!!!!! Says its included but wouldn't give us any!! Said water was too murky to go out!!! Bring your own!!!"
Are they really putting a suggested tip in the Dinner bill? Are they really telling us we can't tell if the water is too murky for snorkeling?
Come on GV Management... You said you would be dealing with this!!!