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Gray Line

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227 posts
1 review
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Gray Line

Has anyone used gray line? I've used Best Day and Cancun Transfers before and had good experiences, but my husband bought the gray line transfer through Orbitz and I'm a bit worried because I've read several reviews where people say that they waited at the airport for hours or were not picked up at the hotel for the return trip.

kansas city
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254 posts
20 reviews
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1. Re: Gray Line

I have used Grayline for many years thru Orbitz, never any problems. A couple of years our flight was delayed for about 6 hours, I e-mailed them about the problem and they had a driver stay late to take us to our hotel. Never had any problems with the return pickup time.

Have a good trip.

West Chester, PA
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4,103 posts
64 reviews
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2. Re: Gray Line

Gray Line was awful for us. Never again!

Southern California
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13,073 posts
1 review
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3. Re: Gray Line

Used them once on a package thru Orbitz to Puerto Vallarta, they did not show up for pickup to the airport for departure, had to take a taxi instead.

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14,088 posts
145 reviews
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4. Re: Gray Line

We used to use them thru Orbitz without issue. Then one trip the rep at our hotel was rude and pushy when we didn't want to book any excursions with him. Other people in our group had similar complaints. Our driver was late on our return to the airport, but not so late that it became a problem. He was also very apologetic about it.

After that we just started using USA Tranfers all the time. They have always been great, and their prices are decent for a private transfer.

5. Re: Gray Line

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