Do not rent from America Car Rental (Cancun, Playa) and beware when you rent from other no-name rental agencies.
We paid for our car rental in $222 cash, received a receipt, and were on our way.
A week later, upon returning the car in perfect condition, we were given $122 back and told that one of our $100 was deemed fake when they took it to the bank to deposit it. We were told our credit card would be charged for $222. (they already had our cc info from the required deposit)
We asked for the fake bill so we could take it to our bank, they no longer had it. We asked how they knew it was OUR bill that was fake, they said they took all deposits in separate envelopes. We asked why they didn't contact us when this was deemed counterfeit, as they had our contact info. We asked why they accepted the payment and issued us a receipt. We asked to speak to the manager, and were told that he is never reachable.
1) Let's give them the benefit of the doubt, and say the bill was indeed counterfeit.....as a business, it is either their responsibility to equip themselves with the tools needed to determine counterfeit money, or else suck up the loss.
2) It's likely this is a scam. They showed us a black and white document from their bank with a stamp, which doesn't prove anyting. They could have a friend with a stamp, or that bill could have been anybody else's, including one of the employees, and they let us take the fall.
We were disgusted and sickened by this. Heed it as a warning!..We are disputing the charges with our CC company, and hope to have a happy ending.