I have a 6-day trip coming up this Thursday and the first 3 nights we are staying at LUV tulum. We got an alarming email (below) this morning notifying us that we basically cannot stay there. While I wait for a reply and hopefully a resolution on a place to stay, can someone shed light on this situation? Has anyone heard of this? Is it a violent crime or what? (We are imagining land pirates taking over rooms. LOL) We are super bummed because we chose this hotel and the specific room for many reasons. Now with only a few days out, we have nowhere to stay and are afraid of what choices are left. Anyways, just looking for some clarity...
"I am writing to inform you that due to circumstances beyond our control, we are incredibly sad to inform you that we will be unable to accommodate you here at the hotel.
We have been the victims of what is called in Tulum, a "desalojo". This is essentially a land grab and as a result we have lost three of our rooms. Very sadly, one of those rooms, was yours.
We are sincerely sorry for this cancellation and we will refund your deposit in full. We will attempt to work very hard with booking.com to find you an alternative place to stay.
We ask for your kind understanding of our role, as victims, of this criminal act and again we apologise most deeply for the terrible inconvenience this will have caused you.
So very sorry"