You should be ashamed of you personnel in Cabo San Lucas, Mexico.
We rented a car, but "the lady" forgot to write it down... at the next morning when we went to pick up our rental, there was no record of our call! The WORSE is that they didn't accept their responsibility because there was no record... OF COURSE there was no record!! That was the whole problem!!! The incompetence of your personnel in San Lucas. We called at 3pm Sunday 21st Oct, from Solmar hotel. We LOST our whole morning (of only 3 mornings).