I haven't rented a car for years, so spent some time online looking for the best deal for a 18 day rental this August. I booked with Thrifty-- but imagine the problems I encountered are common to all car rental companies. What an racket!
The counter staff were abrupt and unpleasant at both our pick up and drop off locations.
My online confirmation led me to believe I'd be given a Toyota Matrix "or similar". Apparently Thrifty thinks a Toyota Yaris is "similar" to a Matrix.
What I found most disturbing were the number of hidden and/or arbitrary charges we ended up paying: The 15.6% "location surcharge" is shocking... if we'd understood this meant we'd be charged to pick up and drop the car off at the airport we'd have taken a limo both ways and still come out ahead.
Paying $11 per day for an additional driver (and being expected to pay an additional $30 per day for my 21 year old daughter to drive, which we decided not to do) is ridiculous.
I wasn't happy to pay the $200 "one-way" fee to drop the car off at another location, but at least this was expected.
I haven't been able to find out what the additional $200 "DropCharge" is for. Nor do I understand what the "fuel conservation tax" ($0.40/day) or the "vehicle fee" ($1.84/day) represent. I feel like I've been hoodwinked.
I started out thinking we got a great deal from Thrifty, but realize this was an online optical illusion.
I hope never to have to rent a car from Thrifty (or any other car rental company) again!