I am planning an international multi-city trip. I was talking to someone from redtag.ca; I was getting a great price from them. On Friday afternoon, I wanted to book when I learned they were having server problems. Come Saturday morning the price for the trip went up 100pp. This where everything turned for me, up until now everyone was quite nice to deal with. Saturday, the person I was dealing with had the day off so I tried to talk to someone else; they past me around the call centre 3 times before I insisted to be transferred to the manger's voice mail. On Monday, my agent returned, who promptly and curtly got rid of me. I have been playing phone tag with the manager.
All in all here is my conclusion...I don't want to be that guy who says they're horrible people but I cannot help but wonder what kind of support I would receive if something were to have gone during my vacation. They had a reasonable price but I was treated less than respectfully as soon as I had a problem. I have booked with other online sites several times and I have never had such a headache even when I've requested price adjustments or changes. I'm not going to make any recommendation but I personally do not have confidence in redtag.ca.
BTW I ended up purchasing the same flights from expedia.ca for less.