Hola fellow travelers....
I have been meaning to discuss this topic for a while now.
When I read reviews, people often mention being upset that they did not receive the king bed they requested. I am not judging here. I have realized why people would be upset about this.
I book a lot of moderately priced hotels during the year. When you book via the internet, some of the various sites...Comfort Inn's, Best Westerns, Hampton Inns, the different kinds of rooms are listed. I always click on a king bed, smoking room. When I am booking this room, it is a guarantee. That room is now mine and it is taken. I have a confirmation number for the same. I know when I arrive, my king bed, smoking room is available.....99% of the time.
When you book in Punta Cana or Mexican resorts, at least those I have booked with, your request is not a guarantee. Room assignments are given usually the night before check in. Now, if people are unaware of this situation, then of course when they arrive and do not receive it, naturally they would be upset.
Makes sense to me. Anyone else have a thought on this topic???